Sanlam - online service not working

Item: Sanlam
Rating: 1
Author: Nandi N

I have been reaching out to the account manager for my policy but he is unresponsive. I currently cant access the self service portal and have tried to reset my password but I am not receiving the OTP on both email and SMS. How can Sanlam debit monthly without fail but when it comes to the service of managing my policy I can not access anything?

Helpful (0)

Replies (3)

Sanlam's replyOfficial

24 Oct 2024, 12:24

Good day Nandi We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Sanlam's reply24 Oct 2024, 12:24

Official

Good day Nandi We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Sanlam's replyOfficial

24 Oct 2024, 12:38

Thank you for the information. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's reply24 Oct 2024, 12:38

Official

Thank you for the information. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's replyOfficial

24 Oct 2024, 16:17

This is to confirm that you have been contacted and is being assisted.

Regards
Sanlam Client Care

Sanlam's reply24 Oct 2024, 16:17

Official

This is to confirm that you have been contacted and is being assisted.

Regards
Sanlam Client Care