Sanlam Online service is awful

Sanlam once again proves how poor their service is. They have an entire online system that does not function. You cannot download tax certificates and other important documents from their secure online tool, although a download button exists. Then when you request it on email their auto response shows that their response will be after numerous working days. Honestly I am not sure why I am still with Sanlam because it's basic access that is surely causing this backlog for them. This could be remedied by giving clients adequate access to their own stuff.