Sanlam not to be re**** on!!!!

I would like to raise a complaint regarding the ongoing delay in my withdrawal/claim process with Sanlam, which has now exceeded all communicated timelines.

I was initially advised that the withdrawal would take approximately 7–10 working days. However, it has now been over 20 working days, and I have yet to receive my funds. This is extremely frustrating, especially because the money is urgently needed for an emergency.

Policy/Claim Number: ***X5 ID Number: *** Name: Thabang Kgope

While I understand that companies may experience high volumes, this level of delay is unacceptable and reflects poorly on Sanlam’s ability to deliver on its commitments. It leaves me questioning whether any current or future investments or policies with them are worth maintaining if accessing my funds becomes such a challenge.

I would like to commend Teddy Sibuyi for his professionalism and assistance in helping me file the claim—his service was efficient and appreciated.

However, the same cannot be said about Sanlam’s withdrawal department. The lack of urgency, communication, and failure to meet the stated turnaround time has caused significant inconvenience and stress.

At this point, I am left wondering whether Sanlam is truly able to support its clients when it matters most.

I urgently request that this matter be escalated and that my funds be released as soon as possible.

Regards, Thabang Kgope