Sanlam not responding

Item: Sanlam
Rating: 1
Author: Barend K

I live in New Zealand since 2024 I e mail Sanlam to update my personal details and get a statement of my policy but they do not respond.I am still a client of Sanlam and paid my policy this is not good client service form them

Helpful (0)

Replies (3)

Sanlam's replyOfficial

25 Feb 2025, 10:48

Good day Barend

Thank you for getting in touch with us and we apologise for the frustration. Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care

Sanlam's reply25 Feb 2025, 10:48

Official

Good day Barend

Thank you for getting in touch with us and we apologise for the frustration. Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care

Barend K's updateReviewer Update

26 Feb 2025, 08:57

I appreciate your assistance in resolving my complain.Your professionalism and efficiency made the progress mutch smoother and I truly value the effort you put into addressing my concerns Thank you for your excellent service.

Barend K's update26 Feb 2025, 08:57

Reviewer Update

Sanlam's replyOfficial

26 Feb 2025, 09:29

Good day Barend

Thank you so much for your very kind feedback. It is appreciated.

Regards
Sanlam Client Care

Sanlam's reply26 Feb 2025, 09:29

Official

Good day Barend

Thank you so much for your very kind feedback. It is appreciated.

Regards
Sanlam Client Care