BC
Bianca C
1 reviews | Active since Jan 2013
13 Nov 2018, 10:12
Sanlam not refunding
I was double debited at the start of October. I requested a refund and it was promised after 24 October. I am still waiting and all the call center staff say is sorry for the inconvenience. I want my refund asap.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
13 Nov 2018, 10:38Dear Bianca
We acknowledge receipt of your complaint and will refer this matter to our Reality Department for further investigation.
Kind Regards,
Client Relations
We acknowledge receipt of your complaint and will refer this matter to our Reality Department for further investigation.
Kind Regards,
Client Relations
Best regards,
Sanlam's reply13 Nov 2018, 10:38
Official
Dear Bianca
We acknowledge receipt of your complaint and will refer this matter to our Reality Department for further investigation.
Kind Regards,
Client Relations
We acknowledge receipt of your complaint and will refer this matter to our Reality Department for further investigation.
Kind Regards,
Client Relations
Best regards,
Sanlam's replyOfficial
20 Nov 2018, 07:42Dear Biance
Our reality department confirmed that they are attending to your complaint . They also informed us that they made contact with you and will keep you informed with the progress of the refund.
Thank you for your patience.
Kind Regards,
Client Relations
Our reality department confirmed that they are attending to your complaint . They also informed us that they made contact with you and will keep you informed with the progress of the refund.
Thank you for your patience.
Kind Regards,
Client Relations
Best regards,
Sanlam's reply20 Nov 2018, 07:42
Official
Dear Biance
Our reality department confirmed that they are attending to your complaint . They also informed us that they made contact with you and will keep you informed with the progress of the refund.
Thank you for your patience.
Kind Regards,
Client Relations
Our reality department confirmed that they are attending to your complaint . They also informed us that they made contact with you and will keep you informed with the progress of the refund.
Thank you for your patience.
Kind Regards,
Client Relations
Best regards,
Sanlam's replyOfficial
20 Nov 2018, 15:21Dear Bianca
We have been informed that the refund was finalized. Reality confirmed that feedback was provided via e-mail.
Kind regards,
Client Relations
We have been informed that the refund was finalized. Reality confirmed that feedback was provided via e-mail.
Kind regards,
Client Relations
Best regards,
Sanlam's reply20 Nov 2018, 15:21
Official
Dear Bianca
We have been informed that the refund was finalized. Reality confirmed that feedback was provided via e-mail.
Kind regards,
Client Relations
We have been informed that the refund was finalized. Reality confirmed that feedback was provided via e-mail.
Kind regards,
Client Relations
Best regards,