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Patience M
1 reviews | Active since Aug 2022
02 May 2024, 07:46
Sanlam not playing fair
I took out a policy on the streets with sanlam. Found something better, the call centre won't answer my phone and went to the bank to reverse my debit order. It could not be done. I sent an email for cancellation b4 30 days. No contact whatsoever. Now another debit order will be withdrawn. Be careful guys.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
02 May 2024, 08:10Good day Patience
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply02 May 2024, 08:10
Official
Good day Patience
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
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Patience M's updateReviewer Update
02 May 2024, 08:21Why are direct e-mails and calls to sanlam not attended to but a hello Peter message is responded to promptly?
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Patience M's update02 May 2024, 08:21
Reviewer Update
Why are direct e-mails and calls to sanlam not attended to but a hello Peter message is responded to promptly?
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Patience M's updateReviewer Update
02 May 2024, 08:23I would like the policy cancelled, my debit order returned and no further debit orders on my account
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Patience M's update02 May 2024, 08:23
Reviewer Update
I would like the policy cancelled, my debit order returned and no further debit orders on my account
Sanlam's replyOfficial
02 May 2024, 08:33Hello Patience
The responsible department will be in touch with you regarding your service experience and to assist you with your request.
Regards
Sanlam Client Care
The responsible department will be in touch with you regarding your service experience and to assist you with your request.
Regards
Sanlam Client Care
Sanlam's reply02 May 2024, 08:33
Official
Hello Patience
The responsible department will be in touch with you regarding your service experience and to assist you with your request.
Regards
Sanlam Client Care
The responsible department will be in touch with you regarding your service experience and to assist you with your request.
Regards
Sanlam Client Care
PM
Patience M's updateReviewer Update
02 May 2024, 11:10I don't want a call, cancel my policy,refund n respond to my email.
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Patience M's update02 May 2024, 11:10
Reviewer Update
I don't want a call, cancel my policy,refund n respond to my email.
Sanlam's replyOfficial
02 May 2024, 11:34Hello Patience.
We have relayed your message to the responsible department.
Regards
Sanlam Client Care
We have relayed your message to the responsible department.
Regards
Sanlam Client Care
Sanlam's reply02 May 2024, 11:34
Official
Hello Patience.
We have relayed your message to the responsible department.
Regards
Sanlam Client Care
We have relayed your message to the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
02 May 2024, 13:44Hello Patience
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply02 May 2024, 13:44
Official
Hello Patience
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
PM
Patience M's updateReviewer Update
02 May 2024, 15:26I will not be signing any documents for a cancellation. Cancel it. I don't need I anymore. You can have this message as proof. Pls send my refund
PM
Patience M's update02 May 2024, 15:26
Reviewer Update
I will not be signing any documents for a cancellation. Cancel it. I don't need I anymore. You can have this message as proof. Pls send my refund
Sanlam's replyOfficial
02 May 2024, 15:30Hello Patience
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply02 May 2024, 15:30
Official
Hello Patience
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 May 2024, 12:43Hello Patience
We have received feedback that Sanlam Sky has advised you on the way forward to cancel the policy.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has advised you on the way forward to cancel the policy.
Regards
Sanlam Client Care
Sanlam's reply03 May 2024, 12:43
Official
Hello Patience
We have received feedback that Sanlam Sky has advised you on the way forward to cancel the policy.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has advised you on the way forward to cancel the policy.
Regards
Sanlam Client Care