Sanlam_Not happy with their service at all

Sanlam is making me run around in one place , have been tryong to claim money since last year, I didnt know about the policy until my Grand mother passed on ,thats 3 moths after my mother ,they told me about an expiry that the waiver had of which I was never told about and my grand mother passed on before the waiver expired . I sent the documents they wanted but no one got back to me