Sanlam not giving me my provident fund

I submitted an exit application to Sanlam on 26 October 2022 and until this day (21 Nov) nothing has been done. Every time I follow up they say I did not submit the Consent Form, which I submitted 3 times! Even sent it directly to an agents email address so they can manually attach it to my application but that still did not help. They promised to escalate the process if I attach the consent form once again. I did on 11 November and finally they could see it but now the process is starting from scratch and not being escalated. I'm told I need to wait at least 4 more weeks!! How can I wait 4 more weeks when I submitted my application almost a month ago?? There is a reason I submitted the application in October because I knew when I would need the money. Now I need to write reviews on Hello Peter to get my money that I worked so hard for! This is unacceptable. I hope to get assistance that will escalate my exit application process