Sanlam not doing payments

I recently got ****med by a sanlam consultant. Who told me he is doing replacements on my policies, but later on I realised that new policies deducted money from my payslip. I also discovered a policy that does not belong to me but was authorised to deduct on my payslip. I then did cancellations with sanlam and was told I have a refund but it's almost 3 weeks now sanlam has not paid my monnies. I call them n they keep telling me about payment errors. And I think these replacement strategies are nothing but a ****. Please kindly assist me because I lost alot of money in my salary and I am worried that I'll lose more