Sanlam not considering that disabled people have immediate care needs

On 6 September I emailed them my disability claim forms. I got no reply back. On 6 October, I phoned them and they informed me the SASSA forms showing I am eligible for disability according to the government isn't enough, I need Dr proof. So I emailed the a Dr stamped letter. Then they tell me I need a full medical report. So I get that done and send it to them on 11 November. They say it will be processed by the medical review department in 5 days. Still no answer. I have a severe dibilitating illness that has been deteriorating, I need money to pay for care.