SANLAM NOT ANSWERING THE PHONE

I’ve been trying to reach Sanlam customer care and have been stuck on the phone for over 30 minutes with repeated “line busy” messages. There is no clear alternative provided during the call, and it becomes very difficult to get assistance when you actually need help.

For a financial services provider, accessibility to support is critical. Long waiting times and busy lines create the impression of poor capacity planning or insufficient staffing during high call volumes.

I expected better service response times and more reliable customer support channels. I hope Sanlam improves its call handling system and provides more efficient ways for clients to get assistance when needed.

This is extremely frustrating