Sanlam non service to its customers who helped them to get corporate status

We were members of Medipos medicsl aid of the post office. We terminatef our membership sith3 monthx notice ending 31 December 2022. To our surprise the premium of R1790 wa again deducted from my wife's pension. To get this reversed and cancelled is a real ptoblem witj promised that iy taked at leadt two weeks to get it refunded. What utter bull****. I worked at a bank since 1964 ANC if such a mistakf was made the proces wad to get cash and deposit it into the custmers account where he banks wherever he banks. And you use your own car! Do not dare to claim for travfl expense. Even deliveref chewur books directly to customers with my own car or scipt shares that you bought for customers. Today service is to ***** the customer. He must wait. Short sell him and he dare not complain because the company is more important than the customer. Electronic systems override customer service. What a stinking attitude. I will not support anyonr to do business with Sanlam.