Sanlam - Non Service

I have been a client and had my policy with you for almost 17 years. The last couple of years I paid for non-service. My financial Adviser left Sanlam due to Medical Reasons but no advisors was given to me in years. I receive no call or corr0 from Sanlam in Years. When I need to do something and or inquire about anything i have to send an email with a response of 3 to 4 weeks later. I changed my Banking details end of August. I have submitted all the relevant documentation to change my debit order. I have send both mine and my husband change of debit order form trough to Sanlam on the same day and the same time. His was changed but they double deducted and mine was never changed. Then the only time I ever received a call from Sanlam was to tell me they did not change my Debit Order send to them on the 17th +- of September then to top it all off they say My Husband are in arrears.... please explain this to me I paid end of March, April, May, June, July, August and September en every other month before that.... where do I owe money????????? plus now they say Debit Order went off on the 1st that is why I owe money....but it does not bother them that they just take money as they please provide no service and I am not even in Arrears.... I gave them time to refund the duplicate deduction but I see that they are not bothered and I can see that will never happen.... We are working people working for our money and working according a budget so who will give me the money i Lost. I am so upset to say this but I have no Choice to Cancell my policies and go somewhere else. I will have to return the debit order as well becuase they refuse to assist... It worries me that should I stay with them how my family will struggle to claim any money that is rightfully theirs