MR
Malaxia R
1 reviews | Active since May 2016
18 Oct 2024, 17:12
Sanlam non-payment of retirement fund
In July 2024, I app**** for my Post Office Retirement fund before the two-pot system began. However, I have not received any communication or payment from Sanlam to date.
Helpful (0)
Replies (14)0
Replies (14)
Sanlam's replyOfficial
18 Oct 2024, 17:24Good day Malaxia
Thank you for reaching out to us.
We apologise for your service experience and have escalated the matter to Sanlam Corporate for urgent assistance.
Regards
Sanlam Client Care
Thank you for reaching out to us.
We apologise for your service experience and have escalated the matter to Sanlam Corporate for urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2024, 17:24
Official
Good day Malaxia
Thank you for reaching out to us.
We apologise for your service experience and have escalated the matter to Sanlam Corporate for urgent assistance.
Regards
Sanlam Client Care
Thank you for reaching out to us.
We apologise for your service experience and have escalated the matter to Sanlam Corporate for urgent assistance.
Regards
Sanlam Client Care
MR
Malaxia R's updateReviewer Update
18 Oct 2024, 19:25 I appreciate the feedback. My claim was submitted on 10 July 2024, and I would really appreciate it if you could proceed with processing it.
MR
Malaxia R's update18 Oct 2024, 19:25
Reviewer Update
I appreciate the feedback. My claim was submitted on 10 July 2024, and I would really appreciate it if you could proceed with processing it.
Sanlam's replyOfficial
19 Oct 2024, 08:23Hello Malaxia
Thank you for contacting us about this.
We have relayed the message to Sanlam Corporate to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have relayed the message to Sanlam Corporate to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply19 Oct 2024, 08:23
Official
Hello Malaxia
Thank you for contacting us about this.
We have relayed the message to Sanlam Corporate to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have relayed the message to Sanlam Corporate to look into the matter and contact you.
Regards
Sanlam Client Care
MR
Malaxia R's updateReviewer Update
24 Oct 2024, 10:52I haven’t got any feedback from Sanlam. The problem with claiming process at Sanlam there no way to track your claim.
MR
Malaxia R's update24 Oct 2024, 10:52
Reviewer Update
I haven’t got any feedback from Sanlam. The problem with claiming process at Sanlam there no way to track your claim.
Sanlam's replyOfficial
24 Oct 2024, 10:56Good day Malaxia
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply24 Oct 2024, 10:56
Official
Good day Malaxia
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
MR
Malaxia R's updateReviewer Update
28 Oct 2024, 14:31 Dear Sanlam Client Care,
I am writing to express my deep concern regarding the inadequate service I’ve experienced with the Sanlam retirement fund. Since July 10, 2024, I have not received any updates about my claim, which is increasingly frustrating. I filed this claim before the implementation of the two-pot system in September 2024. Despite my timely submission regarding the Retirement Fund, I have yet to see any payments processed. The funds continue to be reflected on the Sanlam Portal, but I have received no feedback or communication from Sanlam Corporate. Moreover, there has been no reference number provided to confirm that my claim is being addressed. I urge you to prioritize this situation and provide me with the updates I deserve. Your prompt assistance would be greatly appreciated.
I am writing to express my deep concern regarding the inadequate service I’ve experienced with the Sanlam retirement fund. Since July 10, 2024, I have not received any updates about my claim, which is increasingly frustrating. I filed this claim before the implementation of the two-pot system in September 2024. Despite my timely submission regarding the Retirement Fund, I have yet to see any payments processed. The funds continue to be reflected on the Sanlam Portal, but I have received no feedback or communication from Sanlam Corporate. Moreover, there has been no reference number provided to confirm that my claim is being addressed. I urge you to prioritize this situation and provide me with the updates I deserve. Your prompt assistance would be greatly appreciated.
MR
Malaxia R's update28 Oct 2024, 14:31
Reviewer Update
Dear Sanlam Client Care,
I am writing to express my deep concern regarding the inadequate service I’ve experienced with the Sanlam retirement fund. Since July 10, 2024, I have not received any updates about my claim, which is increasingly frustrating. I filed this claim before the implementation of the two-pot system in September 2024. Despite my timely submission regarding the Retirement Fund, I have yet to see any payments processed. The funds continue to be reflected on the Sanlam Portal, but I have received no feedback or communication from Sanlam Corporate. Moreover, there has been no reference number provided to confirm that my claim is being addressed. I urge you to prioritize this situation and provide me with the updates I deserve. Your prompt assistance would be greatly appreciated.
I am writing to express my deep concern regarding the inadequate service I’ve experienced with the Sanlam retirement fund. Since July 10, 2024, I have not received any updates about my claim, which is increasingly frustrating. I filed this claim before the implementation of the two-pot system in September 2024. Despite my timely submission regarding the Retirement Fund, I have yet to see any payments processed. The funds continue to be reflected on the Sanlam Portal, but I have received no feedback or communication from Sanlam Corporate. Moreover, there has been no reference number provided to confirm that my claim is being addressed. I urge you to prioritize this situation and provide me with the updates I deserve. Your prompt assistance would be greatly appreciated.
MR
Malaxia R's updateReviewer Update
28 Oct 2024, 14:48Good day
Can I have an update on this matter , I left my employer 2 years ago and the was funds outstanding which the employer has paid certain portion of it, and I sent all required documents on 10 July 2024 requesting for my funds to be released. In countless time I tried to reach out however without success. The response I had from Sanlam was we are following up with Sanlam corporate how long does this follow up takes, incase you forgot is no a favor you doing me is my money I have worked for . For the record the same priority you giving to 2 pot client it should be even across the board. I can't be taken from pillar to post everytime yet I have requested my funds way before 2 pot starts.
Regards
Malaxia
Can I have an update on this matter , I left my employer 2 years ago and the was funds outstanding which the employer has paid certain portion of it, and I sent all required documents on 10 July 2024 requesting for my funds to be released. In countless time I tried to reach out however without success. The response I had from Sanlam was we are following up with Sanlam corporate how long does this follow up takes, incase you forgot is no a favor you doing me is my money I have worked for . For the record the same priority you giving to 2 pot client it should be even across the board. I can't be taken from pillar to post everytime yet I have requested my funds way before 2 pot starts.
Regards
Malaxia
MR
Malaxia R's update28 Oct 2024, 14:48
Reviewer Update
Good day
Can I have an update on this matter , I left my employer 2 years ago and the was funds outstanding which the employer has paid certain portion of it, and I sent all required documents on 10 July 2024 requesting for my funds to be released. In countless time I tried to reach out however without success. The response I had from Sanlam was we are following up with Sanlam corporate how long does this follow up takes, incase you forgot is no a favor you doing me is my money I have worked for . For the record the same priority you giving to 2 pot client it should be even across the board. I can't be taken from pillar to post everytime yet I have requested my funds way before 2 pot starts.
Regards
Malaxia
Can I have an update on this matter , I left my employer 2 years ago and the was funds outstanding which the employer has paid certain portion of it, and I sent all required documents on 10 July 2024 requesting for my funds to be released. In countless time I tried to reach out however without success. The response I had from Sanlam was we are following up with Sanlam corporate how long does this follow up takes, incase you forgot is no a favor you doing me is my money I have worked for . For the record the same priority you giving to 2 pot client it should be even across the board. I can't be taken from pillar to post everytime yet I have requested my funds way before 2 pot starts.
Regards
Malaxia
Sanlam's replyOfficial
28 Oct 2024, 14:56Good afternoon Malaxia
We are really sorry that this matter has not yet been resolved and have now further escalated it for urgent assistance.
Regards
Sanlam Client Care
We are really sorry that this matter has not yet been resolved and have now further escalated it for urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply28 Oct 2024, 14:56
Official
Good afternoon Malaxia
We are really sorry that this matter has not yet been resolved and have now further escalated it for urgent assistance.
Regards
Sanlam Client Care
We are really sorry that this matter has not yet been resolved and have now further escalated it for urgent assistance.
Regards
Sanlam Client Care
MR
Malaxia R's updateReviewer Update
28 Oct 2024, 22:46Hi
How many follow ups should one send for his hard earned money to be paid, and is been escalation after the other by when is this matter is going to be settled.
Am not asking for a favor is my money, when is the turn around time or is it a way to make me give in and not receive a payout?
How many follow ups should one send for his hard earned money to be paid, and is been escalation after the other by when is this matter is going to be settled.
Am not asking for a favor is my money, when is the turn around time or is it a way to make me give in and not receive a payout?
MR
Malaxia R's update28 Oct 2024, 22:46
Reviewer Update
Hi
How many follow ups should one send for his hard earned money to be paid, and is been escalation after the other by when is this matter is going to be settled.
Am not asking for a favor is my money, when is the turn around time or is it a way to make me give in and not receive a payout?
How many follow ups should one send for his hard earned money to be paid, and is been escalation after the other by when is this matter is going to be settled.
Am not asking for a favor is my money, when is the turn around time or is it a way to make me give in and not receive a payout?
Sanlam's replyOfficial
29 Oct 2024, 07:37Hello Malaxia
We want to assure you that this is not the case.
The matter is receiving priority attention and you will be contacted.
Regards
Sanlam Client Care
We want to assure you that this is not the case.
The matter is receiving priority attention and you will be contacted.
Regards
Sanlam Client Care
Sanlam's reply29 Oct 2024, 07:37
Official
Hello Malaxia
We want to assure you that this is not the case.
The matter is receiving priority attention and you will be contacted.
Regards
Sanlam Client Care
We want to assure you that this is not the case.
The matter is receiving priority attention and you will be contacted.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Oct 2024, 15:29Hello Malaxia
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
Sanlam's reply29 Oct 2024, 15:29
Official
Hello Malaxia
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
MR
Malaxia R's updateReviewer Update
01 Nov 2024, 11:58Good day
Can I have a feedback on this matter , when is the ETA. What is happening after I have been contacted nothing happened, how long do I have to wait
Can I have a feedback on this matter , when is the ETA. What is happening after I have been contacted nothing happened, how long do I have to wait
MR
Malaxia R's update01 Nov 2024, 11:58
Reviewer Update
Good day
Can I have a feedback on this matter , when is the ETA. What is happening after I have been contacted nothing happened, how long do I have to wait
Can I have a feedback on this matter , when is the ETA. What is happening after I have been contacted nothing happened, how long do I have to wait
Sanlam's replyOfficial
01 Nov 2024, 12:25Good afternoon Malaxia
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply01 Nov 2024, 12:25
Official
Good afternoon Malaxia
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Nov 2024, 08:47Good day Malaxia
This is to confirm that feedback was provided to you.
This is to confirm that feedback was provided to you.
Regards
Sanlam Client Care
Sanlam's reply04 Nov 2024, 08:47
Official
Good day Malaxia
This is to confirm that feedback was provided to you.
This is to confirm that feedback was provided to you.
Regards
Sanlam Client Care