Sanlam non-existing Call Centers

Item: Sanlam
Rating: 1
Author: Ernest S

Not sure how many call center agents Sanlam have. They don't follow client's instructions on debit orders then you have to phone call center. Been holding on since 9.24am. It is now 11.51am. Every time you try getting to an actual human agent you wait 2 hours plus.

But they quick to take your premiums.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

05 May 2026, 11:58

Good day Ernest We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care

Sanlam's reply05 May 2026, 11:58

Official

Good day Ernest We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care

Ernest S's updateReviewer Update

05 May 2026, 12:04

And then you get a standard AI reply!!!! Absolutely USELESS

Ernest S's update05 May 2026, 12:04

Reviewer Update

And then you get a standard AI reply!!!! Absolutely USELESS

Sanlam's replyOfficial

05 May 2026, 15:32

This is to confirm that you have been contacted.
Regards
Sanlam Client Care

Sanlam's reply05 May 2026, 15:32

Official

This is to confirm that you have been contacted.
Regards
Sanlam Client Care