SG
Selvan G
1 reviews | Active since Mar 2015
31 Jul 2024, 16:36
Sanlam - No Response
Hi
I am unable to get hold of Sanlam. I sent an email on the 18.07.2024 and was promised a reply within the next 24-48hrs, to date no response. I have tried phoning and you either get put through to the wrong department a few times and the call is eventually dropped or no one answers. Could someone please contact about my email query.
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
31 Jul 2024, 16:44Good afternoon Selvan
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply31 Jul 2024, 16:44
Official
Good afternoon Selvan
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
31 Jul 2024, 16:47Hello Selvan
Please provide us with an indication of which department within Sanlam you are struggling to get hold of.
You are welcome to provide us with the policy/membership/agreement number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Please provide us with an indication of which department within Sanlam you are struggling to get hold of.
You are welcome to provide us with the policy/membership/agreement number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply31 Jul 2024, 16:47
Official
Hello Selvan
Please provide us with an indication of which department within Sanlam you are struggling to get hold of.
You are welcome to provide us with the policy/membership/agreement number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Please provide us with an indication of which department within Sanlam you are struggling to get hold of.
You are welcome to provide us with the policy/membership/agreement number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Best regards,
SG
Selvan G's updateReviewer Update
07 Aug 2024, 12:18image.png 206.75 KB
I closed my Sanlam personal loan account in July, please advise how do I receive my wealth bonus as I have emailed and tried phoning. It clearly states on the statement that at the end of the loan term you will receive a wealth bonus(highlighted in yellow above.
Kind Regards
Mrs M Gounden
***
I closed my Sanlam personal loan account in July, please advise how do I receive my wealth bonus as I have emailed and tried phoning. It clearly states on the statement that at the end of the loan term you will receive a wealth bonus(highlighted in yellow above.
Kind Regards
Mrs M Gounden
***
SG
Selvan G's update07 Aug 2024, 12:18
Reviewer Update
image.png 206.75 KB
I closed my Sanlam personal loan account in July, please advise how do I receive my wealth bonus as I have emailed and tried phoning. It clearly states on the statement that at the end of the loan term you will receive a wealth bonus(highlighted in yellow above.
Kind Regards
Mrs M Gounden
***
I closed my Sanlam personal loan account in July, please advise how do I receive my wealth bonus as I have emailed and tried phoning. It clearly states on the statement that at the end of the loan term you will receive a wealth bonus(highlighted in yellow above.
Kind Regards
Mrs M Gounden
***
Sanlam's replyOfficial
07 Aug 2024, 12:24Good afternoon Selvan
Hellopeter does not allow us to view the image. We have escalated your complaint to Sanlam Personal Loans.
Regards
Sanlam Client Care
Hellopeter does not allow us to view the image. We have escalated your complaint to Sanlam Personal Loans.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply07 Aug 2024, 12:24
Official
Good afternoon Selvan
Hellopeter does not allow us to view the image. We have escalated your complaint to Sanlam Personal Loans.
Regards
Sanlam Client Care
Hellopeter does not allow us to view the image. We have escalated your complaint to Sanlam Personal Loans.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
08 Aug 2024, 16:25Good afternoon
We have received feedback that Sanlam Personal Loans has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Personal Loans has sent you an email.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply08 Aug 2024, 16:25
Official
Good afternoon
We have received feedback that Sanlam Personal Loans has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Personal Loans has sent you an email.
Regards
Sanlam Client Care
Best regards,
SG
Selvan G's updateReviewer Update
02 Sept 2024, 13:54Good Day
An email was received, requesting I contact ***. I emailed them on the 07.08.2024 to date I have not received a reply.
An email was received, requesting I contact ***. I emailed them on the 07.08.2024 to date I have not received a reply.
SG
Selvan G's update02 Sept 2024, 13:54
Reviewer Update
Good Day
An email was received, requesting I contact ***. I emailed them on the 07.08.2024 to date I have not received a reply.
An email was received, requesting I contact ***. I emailed them on the 07.08.2024 to date I have not received a reply.
Sanlam's replyOfficial
02 Sept 2024, 14:02Good day Selvan
We are sorry to hear this. We are following up with the relevant department.
Regards
Sanlam Client Care
We are sorry to hear this. We are following up with the relevant department.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Sept 2024, 14:02
Official
Good day Selvan
We are sorry to hear this. We are following up with the relevant department.
Regards
Sanlam Client Care
We are sorry to hear this. We are following up with the relevant department.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
11 Sept 2024, 16:40Good afternoon Selvan
We have received feedback that you are being assisted with this matter.
Regards
Sanlam Client Care
We have received feedback that you are being assisted with this matter.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply11 Sept 2024, 16:40
Official
Good afternoon Selvan
We have received feedback that you are being assisted with this matter.
Regards
Sanlam Client Care
We have received feedback that you are being assisted with this matter.
Regards
Sanlam Client Care
Best regards,