Sanlam - no feedback, delaying claims!!

My provident fund claim was submitted on the 13th of January, and it has been an absolute NIGHTMARE! From ZERO feedback to rude call centre agents that treat you like you are an illiterate!

My claim payment (AS PROMISED WOULD BE PAID WITHIN 30-WORKING DAYS) is due THIS Friday the 21st of February and they have only NOW started the process as per SMS received by them on Monday the 17th. So I can only suspect that MY money will not be paid within THEIR 30-workday timeframe.

It feels like I am dealing with Department of Labour - BEGGING for MY money to survive!!

I have read hundreds of complaints about Sanlam corporate which goes from taking months to payout claims, and terrible or non-existent client care/feedback!

Just this weekend you sent out a newsletter stating that all clients will get regular updates - I call bullsh*t! You also stated that claims take 30 working days and that all clients should follow up on their claims after 20 working days - yet again BULLSH*T because your agents cannot provide any updates other than saying - wait 30 working days.... You also state that you have made provision and upgrades on staff, systems etc to speed up the process and to not have delays, yet, you only start with my claim 4 days BEFORE I should be receiving my payout!

A provident fund is there as provision for when people are unemployed/retrenched etc. yet we have to beg Sanlam for answers.

This is MY money that was deducted off my salary and paid to you on a monthly basis without delays. I understand certain aspects will take time but to not be able to communicate or give updates OR just the mere fact that you have only now after almost 30 business days AFTER submission of the claim started the process is absolutely disgusting!

Your customer service and lack of feedback is unacceptable!

I want my money, I want feedback, I do not want to hear wait for 30-business days because you should be able to give me the actual payment date by now!!

I will not recommend you to anyone and I will be moving my life policies away from you as I can only imagine what headaches my family will have should anything happen to me and they would have to deal with you!!