1 reviews | Active since Jan 2017

23 May 2019, 20:59

Sanlam = No Excellence, Responsiveness or Accountability

I have requested cancellation of my GAP cover, 48hours after applying.

I have sent emails to Simeka health. a Ms.Avril Delafontaine as well as the sanlaminfo email address. I have to date, requested cancellation 4 times.

After not receiving a response, I called the call centre number and spoke to a gentleman. He had advised to send an email request to cancel.

My membership number is ********** .

Kindly contact me via the email address my various emails came from as I am not available via telephone.

0
Replies (2)
Sanlam
Sanlam's reply23 May 2019, 21:09
Official
Dear Sjarin

We acknowledge receipt of your complaint and will attend to it urgently.

Kind regards
Sanlam Client Relations
Sanlam
Sanlam's reply30 May 2019, 11:15
Official
Dear Sjarin 

Our GAP cover department is unable to get hold of you telephonically.  Please provide us with a convenient time to contact you.

Regards,
Client Relations