Sanlam = No Excellence, Responsiveness or Accountability
I have requested cancellation of my GAP cover, 48hours after applying.
I have sent emails to Simeka health. a Ms.Avril Delafontaine as well as the sanlaminfo email address. I have to date, requested cancellation 4 times.
After not receiving a response, I called the call centre number and spoke to a gentleman. He had advised to send an email request to cancel.
My membership number is ********** .
Kindly contact me via the email address my various emails came from as I am not available via telephone.
Helpful (0)
Replies (2)0
Replies (2)Sanlam's replyOfficial
23 May 2019, 21:09Dear Sjarin
We acknowledge receipt of your complaint and will attend to it urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will attend to it urgently.
Kind regards
Sanlam Client Relations
Sanlam's reply23 May 2019, 21:09
Official
Dear Sjarin
We acknowledge receipt of your complaint and will attend to it urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will attend to it urgently.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
30 May 2019, 11:15Dear Sjarin
Our GAP cover department is unable to get hold of you telephonically. Please provide us with a convenient time to contact you.
Regards,
Client Relations
Our GAP cover department is unable to get hold of you telephonically. Please provide us with a convenient time to contact you.
Regards,
Client Relations
Sanlam's reply30 May 2019, 11:15
Official
Dear Sjarin
Our GAP cover department is unable to get hold of you telephonically. Please provide us with a convenient time to contact you.
Regards,
Client Relations
Our GAP cover department is unable to get hold of you telephonically. Please provide us with a convenient time to contact you.
Regards,
Client Relations
