Sanlam NO-customer service!

I requested a withdrawal from my Sanlam Savings Two Pot policy on 11 December 2025, only on 30December 2025 I received an e-mail from Sanlam that I have to phone the call center (customer care) to verify myself and send 'outstanding documentation' (which there weren't, everything was in order). I had to hold the line for more than 30minutes before I was assisted, just for the agent to verify me and tell me that everything was in order and that I will receive the money in my account on 7 January. Since then Quade Scholtz have send me e-mails that I still have outstanding documentation and to phone the customer service, just to find out after having to hold for more than 30minutes AGAIN that all of my documents are in order and I have been verified and I answered ALL the security questions. Quade Scholtz does NOT know what he is doing, as I have received ANOTHER e-mail from hom claiming the same...outstanding information/security questions...whatever he can think of NOT TO assist me. With every e-mail from him, the date of pay-out is extended, first 7 January, then to 15 January and then to 22 January with NO Explanation or reason!????
Yesterday , first attempt at customer service was more than 30 minutes on hold, after that, my broker tried to help and they refused to work with her (who knows why????) I had to hold for more than an hour with NO ASSISTANCE, 3rd attempt was more that 30minutes, where I had to loose my cool and demand to speak to a supervisor Karen Geldenhuys!
Still NO FEEDBACK and NO MONEY in my account.
I am FURIOUS! We, the customer rely on institutions like Sanlam to help us with our future, whatever policy we have with them and this is the service we get!

I will be moving my policies elsewhere!!!!!