Sanlam no customer service

I found a debit going off my account for R700. I didnt recognise the debit number so I called my bank and they informed me that it was Sanlam.

I have emailed Sanlam 3 times asking me what this amount is and the one reply I got was that I didnt supply a policy number so they dont know. I have supp**** my name and I.D.

I get no statements nor invoices for this amount.

I have been trying to sort this out for close on 2 weeks. Can someone from Sanlam please ****** well contact me and help me get to the bottom of this?

If was contacting you to apply for a service from which you would make money I bet that I would get a response within the day. That tells me that you dont are about your customers, you care about MONEY.