Sanlam = No customer care or anything for that matter.

On the 15th of July 2024 I found out that a Tax Directive nr was logged wrong for the year 2022. That's where my headache started with Sanlam. An total of close too 150min on the phone holding too speak too sumone at there call center. Transfered from this to that department. On the 17th July 2024 I was informed by there call center that the tax directive nr was issued for an unclaimed fund benifed that I had 25 years ago. I ask them for the forms that they forwarded to me, and that was complete and forwarded to them on the 19th of July, 2024. I send them a email too find out if all paper work was in order an they rep**** that they did receive it and that it takes 4 to 12 weeks to process. Last week Data Factory phoned me and told me that they where instructed by sanlam to trace me on an outstanding fund pay out. I told the lady all paper work was send to Sanlam UCB on the 19th of July 2024. I too please remove me from there call register as I did not give Sanlam any permission to give out my personal information. The very next day 27th September 2024 she phoned me again and stated that my paperwork was Incomplete and I net to resend it too them. Seeing the 27th was 10weeks after and my payment was due any day now I did not think much of it cause the mail from Sanlam (Willem Van Zyl) said everything was in order when I send it. Yesterday morning at work I saw that there was an mail from Data factory that claimed they don't have a stratified copy of my ID. Not think much of it I forward them the original mail the was send to Sanlam on the 19th of July 2024. There is the catch 24. They rep**** me that they checked everything and it in order and that my paperwork will be submitted to and fund administrator at Sanlam for payment. Payment will be due in 4to 12weeks. Really Sanlam ! This Friday 4th October 2024 marks 11weeks already. My Tax Directive for 2022 still not sorted and now you expect me to wait 12 more weeks for sumone to start doing there jobs. Absolutely not on. Sort my Tax Directive out for 2022 and pay out the money so I don't ever have too deal with Sanlam again.