Sanlam , no communication, sends you from pillar to post.

Item: Sanlam
Rating: 1
Author: Barend B

Service request number: ***

All I needed was access to my profile through the website. I have logged a ticket, submitted my documents. After a month, I followed up. I'm then sent from pillar to post. Im under the impression no-one knows what is going on. And here I am still waiting for assistance. Is this acceptable service?

Helpful (0)

Replies (3)

Sanlam's replyOfficial

31 May 2021, 12:48

Good day, Barend

We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.

Kind regards,
Sanlam Client Relations

Sanlam's reply31 May 2021, 12:48

Official

Good day, Barend

We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.

Kind regards,
Sanlam Client Relations

Barend B's updateReviewer Update

02 Jun 2021, 08:33

I am still waiting for a resolution. The service is appalling!

Barend B's update02 Jun 2021, 08:33

Reviewer Update

I am still waiting for a resolution. The service is appalling!

Sanlam's replyOfficial

02 Jun 2021, 09:23

Good day, Barend

Please accept our apologies for the poor service received. We are following up with the responsible team.

Regards,

Sanlam's reply02 Jun 2021, 09:23

Official

Good day, Barend

Please accept our apologies for the poor service received. We are following up with the responsible team.

Regards,