TE
Tania E
1 reviews | Active since Mar 2015
09 Sept 2019, 10:30
Sanlam no client service
I have requested a bank change on 20/08/2019 but up and till today Sanlam has ignored the request?
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
09 Sept 2019, 11:22Good day Tania
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply09 Sept 2019, 11:22
Official
Good day Tania
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
09 Sept 2019, 13:56Good day Tania
We were informed that a consultant has contacted you. Arrangements were made that they will contact you again. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. Arrangements were made that they will contact you again. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply09 Sept 2019, 13:56
Official
Good day Tania
We were informed that a consultant has contacted you. Arrangements were made that they will contact you again. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. Arrangements were made that they will contact you again. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
TE
Tania E's updateReviewer Update
16 Oct 2019, 11:57Hello
We are still experiencing a problem with this policy. And again I have emailed SANLAM 01/10 but until know again they have not bothered answering me.
We are still experiencing a problem with this policy. And again I have emailed SANLAM 01/10 but until know again they have not bothered answering me.
TE
Tania E's update16 Oct 2019, 11:57
Reviewer Update
Hello
We are still experiencing a problem with this policy. And again I have emailed SANLAM 01/10 but until know again they have not bothered answering me.
We are still experiencing a problem with this policy. And again I have emailed SANLAM 01/10 but until know again they have not bothered answering me.
Sanlam's replyOfficial
16 Oct 2019, 15:19Good day Tania We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
Regards
Client Relations
Sanlam's reply16 Oct 2019, 15:19
Official
Good day Tania We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
Regards
Client Relations