Sanlam needs to invest in quality customer service

Dealing with Sanlam with regards to my nieces Trust needless to say, leaves me depleted and wishing there was someway the Trust could be taken somewhere else. There's no feedback when I send emails you hold forever on the fine while getting passed around and have to repeat the same information to each new person you get passed to. I'm so disappointed at their lack of service and transparency when it comes to giving information for understanding about my nieces trust, no one cares.I definitely will never want to be associated with them in any way and they trust that I'll be definitely doing a word of mouth about their services. I won't recommend them to anyone. The date of the incident is irrelevant at this point because this goes back 2 years, when my mum passed till now. It's been a continuous cycle of frustration when dealing with Sanlam. All I want is for my nieces school fees to be paid that's all.