cK
chris K
1 reviews | Active since Jul 2020
31 Jul 2020, 07:14
Sanlam Namibia Service Level Poor!
Every year I battle to get information out of Sanlam for 3 policies. I request regular statements every year and receive nothing. Now 1 of the policies has become inactive and to establish why is a state secret. The policy is paid each and every month. I literally have to beg for them to even respond. If they do not communicate with the customer how are we to know if the status changes so that we can take steps to correct?
The service is very poor and will definitely not get my referral to others in any form.
Can I not transfer these policies to RSA without any dramatic fees being imposed?
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
31 Jul 2020, 07:50Dear Chris
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's reply31 Jul 2020, 07:50
Official
Dear Chris
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
11 Aug 2020, 08:27Good day, Chris
We have received feedback that one of our consultants has made contact with you. If you have any further enquiries related to the matter, you may get in touch with the consultant directly for a more urgent handling of your enquiry.
Kind regards,
Sanlam Client Relations
We have received feedback that one of our consultants has made contact with you. If you have any further enquiries related to the matter, you may get in touch with the consultant directly for a more urgent handling of your enquiry.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply11 Aug 2020, 08:27
Official
Good day, Chris
We have received feedback that one of our consultants has made contact with you. If you have any further enquiries related to the matter, you may get in touch with the consultant directly for a more urgent handling of your enquiry.
Kind regards,
Sanlam Client Relations
We have received feedback that one of our consultants has made contact with you. If you have any further enquiries related to the matter, you may get in touch with the consultant directly for a more urgent handling of your enquiry.
Kind regards,
Sanlam Client Relations
Best regards,
cK
chris K's updateReviewer Update
11 Aug 2020, 08:51" for a more urgent handling of your enquiry" are you kidding me?
cK
chris K's update11 Aug 2020, 08:51
Reviewer Update
" for a more urgent handling of your enquiry" are you kidding me?