Sanlam must close the company

Item: Sanlam
Rating: 1
Author: Thulisile D

PATHETIC SERVICE Hi I sent an email on Thursday during the day 18/05/2023 to request a withdrawal from my investment no update until today, I called today the guy said they received my email at night and so he will forward to the head office, I ask him wich means I sent the email to the wrong department, he said No it's a right one, I feel they definitely don't knw wht client service is or no training is done

Helpful (0)

Replies (4)

Sanlam's replyOfficial

22 May 2023, 14:13

Good day Thulisile

Please send us a private message with your policy number as we have mulitple records for you.

Regards
Sanlam Client Care

Sanlam's reply22 May 2023, 14:13

Official

Good day Thulisile

Please send us a private message with your policy number as we have mulitple records for you.

Regards
Sanlam Client Care

Thulisile D's updateReviewer Update

22 May 2023, 14:30

DS***5

Thulisile D's update22 May 2023, 14:30

Reviewer Update

DS***5

Sanlam's replyOfficial

22 May 2023, 15:33

Good afternoon Thulisile

Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care

Sanlam's reply22 May 2023, 15:33

Official

Good afternoon Thulisile

Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care

Sanlam's replyOfficial

23 May 2023, 09:35

Good day Thulisile

We have received confirmation that you have been contacted via email and SMS. The relevant department will assist you further on receipt of the requested information.

Regards
Sanlam Client Care

Sanlam's reply23 May 2023, 09:35

Official