aG
arno G
1 reviews | Active since Jul 2012
20 Jul 2022, 09:42
SANLAM MONEYSAVER CREDIT CARD FIASCO
Been a Sanlam customer for many , many years . My case is about my Money saver Credit card , Travelling in Thailand @ the moment , did notify Sanlam well in advance. My card were fine , then 11/7 I receive an email from Sanlam that 12- 14/7 the system will be down . The system is still down , granted I received two calls from a very kind & gentle guy - HOWEVER I cannot use my card . Just spoke to Lusiswe at the call centre , she apologised but couldn't help me either . She said the migration has not been finalised & her team leader wasn't available - didn't bother to call me back. So I'm totally in the dark , not a great experience to think you have money & all of a sudden you don't have . Maybe one of the decisionmakers can assist myself , phone call , email etc.
Helpful (0)
Replies (16)0
Replies (16)
Sanlam's replyOfficial
20 Jul 2022, 10:42Good day Arno
We are very sorry to hear this. Your complaint has been escalated to the relevant team to urgently get in touch with you.
Regards
Sanlam Client Care
We are very sorry to hear this. Your complaint has been escalated to the relevant team to urgently get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply20 Jul 2022, 10:42
Official
Good day Arno
We are very sorry to hear this. Your complaint has been escalated to the relevant team to urgently get in touch with you.
Regards
Sanlam Client Care
We are very sorry to hear this. Your complaint has been escalated to the relevant team to urgently get in touch with you.
Regards
Sanlam Client Care
aG
arno G's updateReviewer Update
21 Jul 2022, 11:05Spoke to Sanlam yesterday , today , 21/07/22 , 11h00 still no response or solution
aG
arno G's update21 Jul 2022, 11:05
Reviewer Update
Spoke to Sanlam yesterday , today , 21/07/22 , 11h00 still no response or solution
Sanlam's replyOfficial
21 Jul 2022, 11:14Good day Arno
We have followed up with them earlier today.
Regards
Sanlam Client Care
We have followed up with them earlier today.
Regards
Sanlam Client Care
Sanlam's reply21 Jul 2022, 11:14
Official
Good day Arno
We have followed up with them earlier today.
Regards
Sanlam Client Care
We have followed up with them earlier today.
Regards
Sanlam Client Care
Sanlam's replyOfficial
22 Jul 2022, 13:05Good day Arno
We have received feedback that your complaint has been acknowledged by the relevant team and that they are assisting you.
Regards
Sanlam Client Care
We have received feedback that your complaint has been acknowledged by the relevant team and that they are assisting you.
Regards
Sanlam Client Care
Sanlam's reply22 Jul 2022, 13:05
Official
Good day Arno
We have received feedback that your complaint has been acknowledged by the relevant team and that they are assisting you.
Regards
Sanlam Client Care
We have received feedback that your complaint has been acknowledged by the relevant team and that they are assisting you.
Regards
Sanlam Client Care
aG
arno G's updateReviewer Update
26 Jul 2022, 02:13One Example of Sanlam High Quality Customer Service :🤣🤣🤣
Email sent by myself to Sanlam 18/7/22. Received an response by 25/7/22 .
One week to respond .
Big difference between respond & resolve .
No Use of Credit Card - Notification received 6/7/22: 🤣🤣🤣
Message clearly state all will be resolve by Mid July '22 .
Today 26/7/22 still no solution. I cannot use my credit card.
Loan Application : 🤣🤣🤣
Various adverts that I qualify for a loan , app**** for 60k loan for study purposes . The CSA congratulate me for provisionally being approved . Next day , you don't qualify .
I requested reasons : CSA says because I don't reside in SA- You have all my FICA information in your system , I reside in SA .
I would seriously advise current & potential Sanlam customers to review their interaction with Sanlam
Email sent by myself to Sanlam 18/7/22. Received an response by 25/7/22 .
One week to respond .
Big difference between respond & resolve .
No Use of Credit Card - Notification received 6/7/22: 🤣🤣🤣
Message clearly state all will be resolve by Mid July '22 .
Today 26/7/22 still no solution. I cannot use my credit card.
Loan Application : 🤣🤣🤣
Various adverts that I qualify for a loan , app**** for 60k loan for study purposes . The CSA congratulate me for provisionally being approved . Next day , you don't qualify .
I requested reasons : CSA says because I don't reside in SA- You have all my FICA information in your system , I reside in SA .
I would seriously advise current & potential Sanlam customers to review their interaction with Sanlam
aG
arno G's update26 Jul 2022, 02:13
Reviewer Update
One Example of Sanlam High Quality Customer Service :🤣🤣🤣
Email sent by myself to Sanlam 18/7/22. Received an response by 25/7/22 .
One week to respond .
Big difference between respond & resolve .
No Use of Credit Card - Notification received 6/7/22: 🤣🤣🤣
Message clearly state all will be resolve by Mid July '22 .
Today 26/7/22 still no solution. I cannot use my credit card.
Loan Application : 🤣🤣🤣
Various adverts that I qualify for a loan , app**** for 60k loan for study purposes . The CSA congratulate me for provisionally being approved . Next day , you don't qualify .
I requested reasons : CSA says because I don't reside in SA- You have all my FICA information in your system , I reside in SA .
I would seriously advise current & potential Sanlam customers to review their interaction with Sanlam
Email sent by myself to Sanlam 18/7/22. Received an response by 25/7/22 .
One week to respond .
Big difference between respond & resolve .
No Use of Credit Card - Notification received 6/7/22: 🤣🤣🤣
Message clearly state all will be resolve by Mid July '22 .
Today 26/7/22 still no solution. I cannot use my credit card.
Loan Application : 🤣🤣🤣
Various adverts that I qualify for a loan , app**** for 60k loan for study purposes . The CSA congratulate me for provisionally being approved . Next day , you don't qualify .
I requested reasons : CSA says because I don't reside in SA- You have all my FICA information in your system , I reside in SA .
I would seriously advise current & potential Sanlam customers to review their interaction with Sanlam
Sanlam's replyOfficial
26 Jul 2022, 09:25Good day Arno.
We have informed the relevant team regarding your Money Saver credit card comments. As per previous feedback they are still investigating your complaint.
With regards to the personal loan complaint please let us know if you would like us to escalate this complaint the Sanlam Personal Loans.
Regards
Sanlam Client Care
We have informed the relevant team regarding your Money Saver credit card comments. As per previous feedback they are still investigating your complaint.
With regards to the personal loan complaint please let us know if you would like us to escalate this complaint the Sanlam Personal Loans.
Regards
Sanlam Client Care
Sanlam's reply26 Jul 2022, 09:25
Official
Good day Arno.
We have informed the relevant team regarding your Money Saver credit card comments. As per previous feedback they are still investigating your complaint.
With regards to the personal loan complaint please let us know if you would like us to escalate this complaint the Sanlam Personal Loans.
Regards
Sanlam Client Care
We have informed the relevant team regarding your Money Saver credit card comments. As per previous feedback they are still investigating your complaint.
With regards to the personal loan complaint please let us know if you would like us to escalate this complaint the Sanlam Personal Loans.
Regards
Sanlam Client Care
Sanlam's replyOfficial
26 Jul 2022, 10:46Hi again
We have received feedback that a consultant has contacted you via email regarding the money saver card. Please respond to that email so that they know how to proceed.
Regards
Sanlam Client Care
We have received feedback that a consultant has contacted you via email regarding the money saver card. Please respond to that email so that they know how to proceed.
Regards
Sanlam Client Care
Sanlam's reply26 Jul 2022, 10:46
Official
Hi again
We have received feedback that a consultant has contacted you via email regarding the money saver card. Please respond to that email so that they know how to proceed.
Regards
Sanlam Client Care
We have received feedback that a consultant has contacted you via email regarding the money saver card. Please respond to that email so that they know how to proceed.
Regards
Sanlam Client Care
aG
arno G's updateReviewer Update
27 Jul 2022, 14:39Yes , everybody has been in contact , Yes , It has been escalated .
You asking me How to Proceed ??? Crazy !!!
Still no solution , no doubt in my mind this is not a priority for you .
All I want is to use my card
You asking me How to Proceed ??? Crazy !!!
Still no solution , no doubt in my mind this is not a priority for you .
All I want is to use my card
aG
arno G's update27 Jul 2022, 14:39
Reviewer Update
Yes , everybody has been in contact , Yes , It has been escalated .
You asking me How to Proceed ??? Crazy !!!
Still no solution , no doubt in my mind this is not a priority for you .
All I want is to use my card
You asking me How to Proceed ??? Crazy !!!
Still no solution , no doubt in my mind this is not a priority for you .
All I want is to use my card
Sanlam's replyOfficial
27 Jul 2022, 14:45Good day Arno
The email sent to you was to confirm that you can transact with the card. They are requesting feedback as to whether you have been able to use it. Judging by your feedback here we assume you are not able to use the card? Please respond to the email that was sent to you if you have not done so already so that this can be sorted.
Regards
Sanlam Client Care
The email sent to you was to confirm that you can transact with the card. They are requesting feedback as to whether you have been able to use it. Judging by your feedback here we assume you are not able to use the card? Please respond to the email that was sent to you if you have not done so already so that this can be sorted.
Regards
Sanlam Client Care
Sanlam's reply27 Jul 2022, 14:45
Official
Good day Arno
The email sent to you was to confirm that you can transact with the card. They are requesting feedback as to whether you have been able to use it. Judging by your feedback here we assume you are not able to use the card? Please respond to the email that was sent to you if you have not done so already so that this can be sorted.
Regards
Sanlam Client Care
The email sent to you was to confirm that you can transact with the card. They are requesting feedback as to whether you have been able to use it. Judging by your feedback here we assume you are not able to use the card? Please respond to the email that was sent to you if you have not done so already so that this can be sorted.
Regards
Sanlam Client Care
aG
arno G's updateReviewer Update
29 Jul 2022, 02:44Hello Sanlam , no response from your Credit card division , not even a response on Hello Peter.
My card is not functional . You will probably have the audacity to charge me card fees etc . Will not be paid , I promise you .
Message to current & potential Sanlam Customers , Sanlam is ok , just ok , with Life Insurance , for the rest they are an absolute joke & a laugh a minute . The one hand doesn't know what the other hand is doing , so unprofessional , staff poorly trained , staff not empowered , decisionmakers missing in action. Read the fine print , what you see is not what you get . I have all the emails as proof that Sanlam is a dysfunctional business . Be sure to shop around , as you can do much better than Sanlam.
My card is not functional . You will probably have the audacity to charge me card fees etc . Will not be paid , I promise you .
Message to current & potential Sanlam Customers , Sanlam is ok , just ok , with Life Insurance , for the rest they are an absolute joke & a laugh a minute . The one hand doesn't know what the other hand is doing , so unprofessional , staff poorly trained , staff not empowered , decisionmakers missing in action. Read the fine print , what you see is not what you get . I have all the emails as proof that Sanlam is a dysfunctional business . Be sure to shop around , as you can do much better than Sanlam.
aG
arno G's update29 Jul 2022, 02:44
Reviewer Update
Hello Sanlam , no response from your Credit card division , not even a response on Hello Peter.
My card is not functional . You will probably have the audacity to charge me card fees etc . Will not be paid , I promise you .
Message to current & potential Sanlam Customers , Sanlam is ok , just ok , with Life Insurance , for the rest they are an absolute joke & a laugh a minute . The one hand doesn't know what the other hand is doing , so unprofessional , staff poorly trained , staff not empowered , decisionmakers missing in action. Read the fine print , what you see is not what you get . I have all the emails as proof that Sanlam is a dysfunctional business . Be sure to shop around , as you can do much better than Sanlam.
My card is not functional . You will probably have the audacity to charge me card fees etc . Will not be paid , I promise you .
Message to current & potential Sanlam Customers , Sanlam is ok , just ok , with Life Insurance , for the rest they are an absolute joke & a laugh a minute . The one hand doesn't know what the other hand is doing , so unprofessional , staff poorly trained , staff not empowered , decisionmakers missing in action. Read the fine print , what you see is not what you get . I have all the emails as proof that Sanlam is a dysfunctional business . Be sure to shop around , as you can do much better than Sanlam.
Sanlam's replyOfficial
29 Jul 2022, 09:08Good day Arno
We have alerted the relevant team of your comments.
Regards
Sanlam Client Care
We have alerted the relevant team of your comments.
Regards
Sanlam Client Care
Sanlam's reply29 Jul 2022, 09:08
Official
Good day Arno
We have alerted the relevant team of your comments.
Regards
Sanlam Client Care
We have alerted the relevant team of your comments.
Regards
Sanlam Client Care
aG
arno G's updateReviewer Update
29 Jul 2022, 22:15Sure you did !!!! Nothing has happened since
aG
arno G's update29 Jul 2022, 22:15
Reviewer Update
Sure you did !!!! Nothing has happened since
Sanlam's replyOfficial
02 Aug 2022, 14:42Good day Arno
We received feedback yesterday that a consultant is waiting for feedback from you. They did try to call you but were not successful in reaching you. Please let us know if you were able to respond to them.
Regards
Sanlam Client Care
We received feedback yesterday that a consultant is waiting for feedback from you. They did try to call you but were not successful in reaching you. Please let us know if you were able to respond to them.
Regards
Sanlam Client Care
Sanlam's reply02 Aug 2022, 14:42
Official
Good day Arno
We received feedback yesterday that a consultant is waiting for feedback from you. They did try to call you but were not successful in reaching you. Please let us know if you were able to respond to them.
Regards
Sanlam Client Care
We received feedback yesterday that a consultant is waiting for feedback from you. They did try to call you but were not successful in reaching you. Please let us know if you were able to respond to them.
Regards
Sanlam Client Care
aG
arno G's updateReviewer Update
03 Aug 2022, 05:09I did speak to the Contact Center Manager . The OTP issue has been resolved . I have no idea what feedback you are referring to . In case you cannot reach me on my mobile kindly email myself . I have requested this many times
aG
arno G's update03 Aug 2022, 05:09
Reviewer Update
I did speak to the Contact Center Manager . The OTP issue has been resolved . I have no idea what feedback you are referring to . In case you cannot reach me on my mobile kindly email myself . I have requested this many times
Sanlam's replyOfficial
03 Aug 2022, 10:55Good day Arno
Thank you, we have informed them.
Regards
Sanlam Client Care
Thank you, we have informed them.
Regards
Sanlam Client Care
Sanlam's reply03 Aug 2022, 10:55
Official
Good day Arno
Thank you, we have informed them.
Regards
Sanlam Client Care
Thank you, we have informed them.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Aug 2022, 15:05Hi again
We have received confirmation that they will correspond with you via email. Please let them know if you continue to experience any further issues on your side.
Regards
Sanlam Client Care
We have received confirmation that they will correspond with you via email. Please let them know if you continue to experience any further issues on your side.
Regards
Sanlam Client Care
Sanlam's reply03 Aug 2022, 15:05
Official
Hi again
We have received confirmation that they will correspond with you via email. Please let them know if you continue to experience any further issues on your side.
Regards
Sanlam Client Care
We have received confirmation that they will correspond with you via email. Please let them know if you continue to experience any further issues on your side.
Regards
Sanlam Client Care