BV
Belinda V
1 reviews | Active since Jan 2020
11 Mar 2024, 12:05
Sanlam Money saver Wealth bonus!! What *******!
Sanlam money saver credit card / wealth bonus - Probably the worst customer service ever! One is due a wealth bonus pay out since January, and it just doesn't ever happen. The team promises payment week after week, their call centre is useless and nobody gets back to you. We are now in March and still no pay out. I really do not recommend them for anything.
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
11 Mar 2024, 12:36Good day Belinda
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
Sanlam's reply11 Mar 2024, 12:36
Official
Good day Belinda
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
BV
Belinda V's updateReviewer Update
11 Mar 2024, 12:52Yu can escalate all you want - they don't get back to me
BV
Belinda V's update11 Mar 2024, 12:52
Reviewer Update
Yu can escalate all you want - they don't get back to me
Sanlam's replyOfficial
12 Mar 2024, 09:48Good day Belinda
This is to confirm that contact was made with you via the call center and they are in the process of assisting you.
Regards
Sanlam Client Care
This is to confirm that contact was made with you via the call center and they are in the process of assisting you.
Regards
Sanlam Client Care
Sanlam's reply12 Mar 2024, 09:48
Official
Good day Belinda
This is to confirm that contact was made with you via the call center and they are in the process of assisting you.
Regards
Sanlam Client Care
This is to confirm that contact was made with you via the call center and they are in the process of assisting you.
Regards
Sanlam Client Care
BV
Belinda V's updateReviewer Update
14 Mar 2024, 11:12They have called me - but still no assistance - ITS EMPTY PROMISES THE ENTIRE TIME!! I need assistance and proper assistance please!!!
BV
Belinda V's update14 Mar 2024, 11:12
Reviewer Update
They have called me - but still no assistance - ITS EMPTY PROMISES THE ENTIRE TIME!! I need assistance and proper assistance please!!!
Sanlam's replyOfficial
14 Mar 2024, 11:21Good day Belinda
Thank you for confirming. We have relayed your message to the relevant department.
Regards
Sanlam Client Care
Thank you for confirming. We have relayed your message to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply14 Mar 2024, 11:21
Official
Good day Belinda
Thank you for confirming. We have relayed your message to the relevant department.
Regards
Sanlam Client Care
Thank you for confirming. We have relayed your message to the relevant department.
Regards
Sanlam Client Care
BV
Belinda V's updateReviewer Update
14 Mar 2024, 11:47All i need is for them to pay the funds due to me - i have been expecting payment since January 2024 - After a looooong wait and 100 calls - i was promised it was done - still nothing!
BV
Belinda V's update14 Mar 2024, 11:47
Reviewer Update
All i need is for them to pay the funds due to me - i have been expecting payment since January 2024 - After a looooong wait and 100 calls - i was promised it was done - still nothing!
BV
Belinda V's updateReviewer Update
18 Mar 2024, 11:47I need this escalated to management please??? the team leader Craig is not helpful - I want answers and i want my payment today!!!!
BV
Belinda V's update18 Mar 2024, 11:47
Reviewer Update
I need this escalated to management please??? the team leader Craig is not helpful - I want answers and i want my payment today!!!!
Sanlam's replyOfficial
18 Mar 2024, 12:22Good day Belinda
We have relayed your message to the relevant department.
Regards
Sanlam Client Care
We have relayed your message to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply18 Mar 2024, 12:22
Official
Good day Belinda
We have relayed your message to the relevant department.
Regards
Sanlam Client Care
We have relayed your message to the relevant department.
Regards
Sanlam Client Care
BV
Belinda V's updateReviewer Update
18 Mar 2024, 12:38The department does not do anything - can management step in please
BV
Belinda V's update18 Mar 2024, 12:38
Reviewer Update
The department does not do anything - can management step in please