ES
Ettienne S
1 reviews | Active since Jan 2025
14 Jan 2025, 18:31
Sanlam Money Saver / Wealth Bonus alert
If you're comfortable with being ignored and therefore not receiving any service or at the very best receiving "sorry for your experience" but without any action consider doing business with Sanlam Life & Sanlam Money Saver C/Card.
Internet systems out of order since November 2024 and no attempt from Sanlam / RCS to rectify. I cannot access my account or track my Wealth Bonus. Also this Wealth Bonus value is incorrect based on other communication received - round about 50% less!!!! So where are those savings?? There is just no way to correct or track anything since Sanlam Life is non responsive !!!
I'm beyond frustrated and irritated and would advise anyone not to consider doing any business with Sanlam.
I've decided against taking out any additional cover due to this lack of service and consideration. The cover I do have is not out of free choice but being part of a Group Scheme and would have moved even that if I could.
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
14 Jan 2025, 18:42Good day Ettienne
We are sorry to hear of your poor client service experience. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply14 Jan 2025, 18:42
Official
Good day Ettienne
We are sorry to hear of your poor client service experience. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Jan 2025, 15:41Good day Ettienne
We have received feedback that the relevant team tried to call you today but were not able to reach you. Please respond to their email for further assistance.
Regards
Sanlam Client Care
We have received feedback that the relevant team tried to call you today but were not able to reach you. Please respond to their email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply16 Jan 2025, 15:41
Official
Good day Ettienne
We have received feedback that the relevant team tried to call you today but were not able to reach you. Please respond to their email for further assistance.
Regards
Sanlam Client Care
We have received feedback that the relevant team tried to call you today but were not able to reach you. Please respond to their email for further assistance.
Regards
Sanlam Client Care
ES
Ettienne S's updateReviewer Update
16 Jan 2025, 17:46Good day Sanlam
Yes, the Money Saver Department couldn't get hold of me. They sent me an email and I responded to them when I was available. Awaiting their reaction.
But not surprisingly Sanlam Reality / Wealth has not tried to respond to my review. This shows how Sanlam read their reviews and only try others to address their issues whilst Sanlam is non responsive!!
Sanlam's own reaction confirms the statements in my review on Sanlam themselves and no wonder that more than 80% of your reviews are extremely poor (1 star).
Yes, the Money Saver Department couldn't get hold of me. They sent me an email and I responded to them when I was available. Awaiting their reaction.
But not surprisingly Sanlam Reality / Wealth has not tried to respond to my review. This shows how Sanlam read their reviews and only try others to address their issues whilst Sanlam is non responsive!!
Sanlam's own reaction confirms the statements in my review on Sanlam themselves and no wonder that more than 80% of your reviews are extremely poor (1 star).
ES
Ettienne S's update16 Jan 2025, 17:46
Reviewer Update
Good day Sanlam
Yes, the Money Saver Department couldn't get hold of me. They sent me an email and I responded to them when I was available. Awaiting their reaction.
But not surprisingly Sanlam Reality / Wealth has not tried to respond to my review. This shows how Sanlam read their reviews and only try others to address their issues whilst Sanlam is non responsive!!
Sanlam's own reaction confirms the statements in my review on Sanlam themselves and no wonder that more than 80% of your reviews are extremely poor (1 star).
Yes, the Money Saver Department couldn't get hold of me. They sent me an email and I responded to them when I was available. Awaiting their reaction.
But not surprisingly Sanlam Reality / Wealth has not tried to respond to my review. This shows how Sanlam read their reviews and only try others to address their issues whilst Sanlam is non responsive!!
Sanlam's own reaction confirms the statements in my review on Sanlam themselves and no wonder that more than 80% of your reviews are extremely poor (1 star).
Sanlam's replyOfficial
16 Jan 2025, 18:08Thank you for your feedback.
HelloPeter is an independent review platform where clients can share their feedback and experiences with various companies, including the Sanlam Group. While Sanlam does not respond directly to reviews on HelloPeter, we do monitor the platform closely. When a review is posted, it is referred to the relevant department or team to address the issue directly with the client. This ensures that complaints are handled by the appropriate team for a resolution.
Regards
Sanlam Client Care
HelloPeter is an independent review platform where clients can share their feedback and experiences with various companies, including the Sanlam Group. While Sanlam does not respond directly to reviews on HelloPeter, we do monitor the platform closely. When a review is posted, it is referred to the relevant department or team to address the issue directly with the client. This ensures that complaints are handled by the appropriate team for a resolution.
Regards
Sanlam Client Care
Sanlam's reply16 Jan 2025, 18:08
Official
Thank you for your feedback.
HelloPeter is an independent review platform where clients can share their feedback and experiences with various companies, including the Sanlam Group. While Sanlam does not respond directly to reviews on HelloPeter, we do monitor the platform closely. When a review is posted, it is referred to the relevant department or team to address the issue directly with the client. This ensures that complaints are handled by the appropriate team for a resolution.
Regards
Sanlam Client Care
HelloPeter is an independent review platform where clients can share their feedback and experiences with various companies, including the Sanlam Group. While Sanlam does not respond directly to reviews on HelloPeter, we do monitor the platform closely. When a review is posted, it is referred to the relevant department or team to address the issue directly with the client. This ensures that complaints are handled by the appropriate team for a resolution.
Regards
Sanlam Client Care
ES
Ettienne S's updateReviewer Update
16 Jan 2025, 18:26You didn't sent the query to all the relevant departments. There are 2 departments involved in my query
1. Sanlam Money Saver C/Card
2. Sanlam Reality / Wealth
But Sanlam do not wish to acknowledge that nor address it.
1. Sanlam Money Saver C/Card
2. Sanlam Reality / Wealth
But Sanlam do not wish to acknowledge that nor address it.
ES
Ettienne S's update16 Jan 2025, 18:26
Reviewer Update
You didn't sent the query to all the relevant departments. There are 2 departments involved in my query
1. Sanlam Money Saver C/Card
2. Sanlam Reality / Wealth
But Sanlam do not wish to acknowledge that nor address it.
1. Sanlam Money Saver C/Card
2. Sanlam Reality / Wealth
But Sanlam do not wish to acknowledge that nor address it.
Sanlam's replyOfficial
16 Jan 2025, 18:35The Sanlam Money Saver card and wealth bonus are products of Sanlam Reality and is administered by them.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply16 Jan 2025, 18:35
Official
The Sanlam Money Saver card and wealth bonus are products of Sanlam Reality and is administered by them.
RegardsSanlam Client Care
RegardsSanlam Client Care
ES
Ettienne S's updateReviewer Update
16 Jan 2025, 18:47"....administered by them"? Do you refer to Sanlam Money Saver as the administrator of both the Card and Wealth Bonus?
One of the very few times I had a response from Sanlam I was told:
"However, I will redirect your query to the policy department or alternatively you may contact *** or email ***, however you may also contact Money Saver on *** or email ***. I apologise for any inconvenience caused. Your reference number is: -***"
So how is there not 2 departments? And as mentioned countless times Sanlam is non responsive
One of the very few times I had a response from Sanlam I was told:
"However, I will redirect your query to the policy department or alternatively you may contact *** or email ***, however you may also contact Money Saver on *** or email ***. I apologise for any inconvenience caused. Your reference number is: -***"
So how is there not 2 departments? And as mentioned countless times Sanlam is non responsive
ES
Ettienne S's update16 Jan 2025, 18:47
Reviewer Update
"....administered by them"? Do you refer to Sanlam Money Saver as the administrator of both the Card and Wealth Bonus?
One of the very few times I had a response from Sanlam I was told:
"However, I will redirect your query to the policy department or alternatively you may contact *** or email ***, however you may also contact Money Saver on *** or email ***. I apologise for any inconvenience caused. Your reference number is: -***"
So how is there not 2 departments? And as mentioned countless times Sanlam is non responsive
One of the very few times I had a response from Sanlam I was told:
"However, I will redirect your query to the policy department or alternatively you may contact *** or email ***, however you may also contact Money Saver on *** or email ***. I apologise for any inconvenience caused. Your reference number is: -***"
So how is there not 2 departments? And as mentioned countless times Sanlam is non responsive
Sanlam's replyOfficial
16 Jan 2025, 18:59We suggest that you communicate further via email with the relevant department for further assistance.
RegardsSanlam Client Care
RegardsSanlam Client Care
Sanlam's reply16 Jan 2025, 18:59
Official
We suggest that you communicate further via email with the relevant department for further assistance.
RegardsSanlam Client Care
RegardsSanlam Client Care
ES
Ettienne S's updateReviewer Update
16 Jan 2025, 19:27I cannot communicate with Sanlam as they don't respond to written communication. That's why Sanlam is here now....
I'll speak to RCS / Money Saver C/Card when they react
I'll speak to RCS / Money Saver C/Card when they react
ES
Ettienne S's update16 Jan 2025, 19:27
Reviewer Update
I cannot communicate with Sanlam as they don't respond to written communication. That's why Sanlam is here now....
I'll speak to RCS / Money Saver C/Card when they react
I'll speak to RCS / Money Saver C/Card when they react