Sanlam money saver... Never payout wealth bonus

I'm a very unhappy customer of Sanlam money saver credit, I have been waiting for them to pay me a wealth Bonus that was supposed to be paid to me March 2022. I have have spoken to mangers at their call center who has given me the run around. I have called more than 10 times I have even requested recording... Agents say they will have to get back to me on that. I'm waiting now for abt 7 months for a Manager to call me back and for them to pay me. This is totally unfair cause I have used my card to earn this wealth Bonus... This I miss leading the customer. Even the payments THEY SAY 55 DAY INTEREST FEE. BUT THIS IS NOT TRUE.... When I asked the agent why I was Charged interest.,they said to me they bill us frm the 12th to 12th of every month And it's UP TO 55 DAYS INTEREST FREE. So even if you use the card and pay them before the 55days if you are out of their billing date you will be charged.. Unfair and Miss leading. I will post again. On other platforms letting the ppl of SA knw abt this