Sanlam Money Saver Credit Card- yet another negative experience

Unfortunately yet another negative experience. Delay in annual rewards payout. Initially no communication on the delay, after call to call centre, issue acknowledged and confirmed would be resolved by 3 Feb, then sms received indicating that due to some issue the payments of cashback rewards are delayed and will be resolved by 6 Feb, no further communication and as at 7 Feb still unresolved. I would strongly urge potential customers to do thorough research on all the issues of the past year before signing up.