AN
Andries N
1 reviews | Active since Aug 2022
08 Aug 2022, 12:06
Sanlam Money Saver Credit Card- What a horrifying experience
What a horrifying experience the last month has been: - 2 weeks without being able to use my credit card at all following their system migration - more than a week to allocate my balance settlement payment - Change of banking detail (for account settlement payments) by Sanlam without any communication in this regard to customers with post facto communication going out only some 3 weeks after this change started impacting customers negatively - Continued intermittent disruption (credit card transactions failing)
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Replies (5)
Sanlam's replyOfficial
08 Aug 2022, 12:52Good day Andries
We apologise for your negative service experience.
Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We apologise for your negative service experience.
Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply08 Aug 2022, 12:52
Official
Good day Andries
We apologise for your negative service experience.
Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We apologise for your negative service experience.
Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
08 Aug 2022, 15:58Good afternoon Andries
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply08 Aug 2022, 15:58
Official
Good afternoon Andries
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
AN
Andries N's updateReviewer Update
12 Aug 2022, 17:46Thank you for the replies @Sanlam Client Care. Indeed I have been contacted but unfortunately the issue remains unresolved. I have been unable to transact on this card for the overwhelming majority of the last month now and my countless calls, messages etc have not yielded resolution.
AN
Andries N's update12 Aug 2022, 17:46
Reviewer Update
Thank you for the replies @Sanlam Client Care. Indeed I have been contacted but unfortunately the issue remains unresolved. I have been unable to transact on this card for the overwhelming majority of the last month now and my countless calls, messages etc have not yielded resolution.
Sanlam's replyOfficial
13 Aug 2022, 09:15Good day Andries
We are sorry to hear that this has not been resolved. We are following up with Sanlam Money Saver to investigate this further.
Regards
Sanlam Client Care
We are sorry to hear that this has not been resolved. We are following up with Sanlam Money Saver to investigate this further.
Regards
Sanlam Client Care
Sanlam's reply13 Aug 2022, 09:15
Official
Good day Andries
We are sorry to hear that this has not been resolved. We are following up with Sanlam Money Saver to investigate this further.
Regards
Sanlam Client Care
We are sorry to hear that this has not been resolved. We are following up with Sanlam Money Saver to investigate this further.
Regards
Sanlam Client Care
Sanlam's replyOfficial
17 Aug 2022, 09:57Good day Andries
We have received further feedback that you have been contacted again and that you are being assisted.
Regards
Sanlam Client Care
We have received further feedback that you have been contacted again and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply17 Aug 2022, 09:57
Official
Good day Andries
We have received further feedback that you have been contacted again and that you are being assisted.
Regards
Sanlam Client Care
We have received further feedback that you have been contacted again and that you are being assisted.
Regards
Sanlam Client Care