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ashlyn.nundlall ashlyn.nundlall

1 reviews | Active since Dec 2016

19 Jul 2022, 12:33

sanlam money saver credit card not allow to view full account when logge in

Whenever I click on "view my account in detail" when I login to my acccount on my sanlam moneysaver credit card. It also does not sms me when I paid money into my account

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Replies (17)
Sanlam
Sanlam's reply19 Jul 2022, 13:40
Official
Good day Ashlyn

We are sorry to hear about your experience and have escalated the matter to the relevant team for assistance.

Kind regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Jul 2022, 11:14
Official
Good day Ashlyn

We have received feedback that you have been contacted and that you are being assisted.

Kind regards
Sanlam Client Care
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ashlyn.nundlall ashlyn.nundlall's update20 Jul 2022, 19:04
Reviewer Update
Hi I also did not recieve my 5% cashback for my swipes at Dischem. Why is that ?
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ashlyn.nundlall ashlyn.nundlall's update20 Jul 2022, 19:26
Reviewer Update
I deposited R20 000 and then another R500 but it is not reflecting.
Sanlam
Sanlam's reply21 Jul 2022, 09:11
Official
Good day Ashlyn

We have escalated your comments again to the relevant team to get in touch with you.

Regards
Sanlam Client Care
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ashlyn.nundlall ashlyn.nundlall's update21 Jul 2022, 11:18
Reviewer Update
The person who phoned me yesterday did not sort out anything.
Sanlam
Sanlam's reply21 Jul 2022, 11:39
Official
Thanks, the feedback we received yesterday is that they are still investigating the complaint.  We have alerted them to your messages of today as well. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply22 Jul 2022, 07:37
Official
Good day

The relevant team has not been able to reach you telephonically.  They have sent you an email and will try and call again today. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply22 Jul 2022, 12:59
Official
Good day. 

We have received confirmation that a consultant has contacted you and that you are being assisted. 

Regards
Sanlam Client Care
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ashlyn.nundlall ashlyn.nundlall's update25 Jul 2022, 11:24
Reviewer Update
Hi I gave the person attending to me my proof of payments and bank statements. I have not yet recieved feedback as to if my payments are now reflecting. Also on the 5% back on dischem online spend.
Sanlam
Sanlam's reply25 Jul 2022, 11:59
Official
Good day Ashlyn

We are following up with them.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply26 Jul 2022, 12:22
Official
Hi Ashlyn

We have received feedback that you have been contacted again and that they will still be providing you with further feedback.

Regards
Sanlam Client Care
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ashlyn.nundlall ashlyn.nundlall's update26 Jul 2022, 17:37
Reviewer Update
I am still waiting for them to allocate the R20500 in payments I made so I can use the card. At the moment I have a low balance but I have paid everything.
Sanlam
Sanlam's reply27 Jul 2022, 08:31
Official
Good day Ashlyn

We did receive confirmation that the payment allocation is in progress.  Please communicate with them directly as they have provided you with direct contact details and are busy assisting you.

Regards
Sanlam Client Care
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ashlyn.nundlall ashlyn.nundlall's update28 Jul 2022, 16:45
Reviewer Update
Hi firstly. I am your customer. You are not my customer. You can phone me and wait for me. I am not going to phone a call centre and waste my airtime being put on hold for an agent. Secondly I paid the entire amount due on the 15th of July. You said you found my payment and just need to allocate it but today is the 28th of July(13 days just to allocate a payment ?) and still the payment has not been allocated. I have been quite patient thus far but it is wearing thin. What is going on. It's a simple straightforward task.
Sanlam
Sanlam's reply29 Jul 2022, 09:04
Official
Good day Ashlyn

We are following up with them.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply29 Jul 2022, 16:24
Official
Hi Ashlyn

We have received confirmation that you have been contacted.

Regards
Sanlam Client Care