DA
David A
1 reviews | Active since Apr 2014
25 Oct 2021, 09:10
Sanlam Money Saver credit card, get a tiny credit limit once they have damaged your credit score
App**** for a Sanlam Money Saver credit card on their website on Saturday. I received a notification that they had checked my credit record and got a response that my application was provisionally approved and someone would call me.
Today I get a call and I'm asked for all my details which I had already entered online on Saturday. I then receive a notification that another credit check was done on my profile. I ask why and I'm told that I did not save my application on Saturday, so the consultant had to do a new application.
Then, I'm approved for a ridiculously small credit limit.
Don't waist your time with this company, they are just another *********** waist of time and will damage your credit score.
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Replies (2)
Sanlam's replyOfficial
25 Oct 2021, 09:11Good day, David
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Sanlam Client Relations
Sanlam's reply25 Oct 2021, 09:11
Official
Good day, David
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
28 Oct 2021, 12:44Dear David
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
Sanlam's reply28 Oct 2021, 12:44
Official
Dear David
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations