LD
Loren D
1 reviews | Active since Jan 2025
02 Jan 2025, 11:22
Sanlam Money Saver Credit Card - can't view my online account, THIS KEEPS HAPPENING!!
Yet again! I can't view my Sanlam Money Saver Credit Card online transactions - this keeps happening!
I sent an email on 2 Dec 2024 (a month ago) and this issue still hasn't been resolved.
I sent another email asking to be sent my recent transactions (as I can't view this myself) only to be told I need to wait until my monthly statement comes out?? I'm asking for an interim solution and that can't even be provided?
This doesn't inspire much confidence when a financial institution disables a clients ability to monitor what is happening with their own money, repeatedly
1) Why does this keep happening? 2) Why has a permanent resolution not been found yet?
Helpful (0)
Replies (19)0
Replies (19)
Sanlam's replyOfficial
02 Jan 2025, 11:34Good day Loren
We are sorry to learn of your experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply02 Jan 2025, 11:34
Official
Good day Loren
We are sorry to learn of your experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Jan 2025, 16:29Good day Loren
We have received feedback that a consultant tried to call you but was not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
We have received feedback that a consultant tried to call you but was not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
Sanlam's reply03 Jan 2025, 16:29
Official
Good day Loren
We have received feedback that a consultant tried to call you but was not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
We have received feedback that a consultant tried to call you but was not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
LD
Loren D's updateReviewer Update
06 Jan 2025, 09:54Good day Sanlam
Thanks. I've checked and the issue still hasn't been resolved.
What information is needed to resolve? I'll supply it here or I can send an email?
Thanks. I've checked and the issue still hasn't been resolved.
What information is needed to resolve? I'll supply it here or I can send an email?
LD
Loren D's update06 Jan 2025, 09:54
Reviewer Update
Good day Sanlam
Thanks. I've checked and the issue still hasn't been resolved.
What information is needed to resolve? I'll supply it here or I can send an email?
Thanks. I've checked and the issue still hasn't been resolved.
What information is needed to resolve? I'll supply it here or I can send an email?
Sanlam's replyOfficial
06 Jan 2025, 10:13Good day Loren
We are not able to answer your question on this platform, as we do not have access to Sanlam Money Saver Credit Card records.
Please respond to the email you have received for further assistance.
Regards
Sanlam Client Care
We are not able to answer your question on this platform, as we do not have access to Sanlam Money Saver Credit Card records.
Please respond to the email you have received for further assistance.
Regards
Sanlam Client Care
Sanlam's reply06 Jan 2025, 10:13
Official
Good day Loren
We are not able to answer your question on this platform, as we do not have access to Sanlam Money Saver Credit Card records.
Please respond to the email you have received for further assistance.
Regards
Sanlam Client Care
We are not able to answer your question on this platform, as we do not have access to Sanlam Money Saver Credit Card records.
Please respond to the email you have received for further assistance.
Regards
Sanlam Client Care
LD
Loren D's updateReviewer Update
07 Jan 2025, 09:08Hi Sanlam - I rep**** to the email I received but haven't received a response. The issue still isn't resolved. Please can I be sent my transactions since 25 Nov 2024 to now with the breakdown of Partners and Sanlam contributions - as the monthly statements don't show this information
LD
Loren D's update07 Jan 2025, 09:08
Reviewer Update
Hi Sanlam - I rep**** to the email I received but haven't received a response. The issue still isn't resolved. Please can I be sent my transactions since 25 Nov 2024 to now with the breakdown of Partners and Sanlam contributions - as the monthly statements don't show this information
Sanlam's replyOfficial
07 Jan 2025, 09:22Good morning Loren
We have arranged for you to be assisted.
Regards
Sanlam Client Care
We have arranged for you to be assisted.
Regards
Sanlam Client Care
Sanlam's reply07 Jan 2025, 09:22
Official
Good morning Loren
We have arranged for you to be assisted.
Regards
Sanlam Client Care
We have arranged for you to be assisted.
Regards
Sanlam Client Care
LD
Loren D's updateReviewer Update
07 Jan 2025, 10:10Thank you
LD
Loren D's update07 Jan 2025, 10:10
Reviewer Update
Thank you
LD
Loren D's updateReviewer Update
09 Jan 2025, 10:10Good morning Sanlam
1) Still can't view my online account
2) Still haven't been sent my transactions
What is a reasonable timeframe to expect assistance please?
1) Still can't view my online account
2) Still haven't been sent my transactions
What is a reasonable timeframe to expect assistance please?
LD
Loren D's update09 Jan 2025, 10:10
Reviewer Update
Good morning Sanlam
1) Still can't view my online account
2) Still haven't been sent my transactions
What is a reasonable timeframe to expect assistance please?
1) Still can't view my online account
2) Still haven't been sent my transactions
What is a reasonable timeframe to expect assistance please?
Sanlam's replyOfficial
09 Jan 2025, 10:17Good morning Loren
We are not able to provide you with a timeframe on this platform, but have again followed up with the responsible team.
Regards
Sanlam Client Care
We are not able to provide you with a timeframe on this platform, but have again followed up with the responsible team.
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2025, 10:17
Official
Good morning Loren
We are not able to provide you with a timeframe on this platform, but have again followed up with the responsible team.
Regards
Sanlam Client Care
We are not able to provide you with a timeframe on this platform, but have again followed up with the responsible team.
Regards
Sanlam Client Care
LD
Loren D's updateReviewer Update
09 Jan 2025, 12:08Thank you
LD
Loren D's update09 Jan 2025, 12:08
Reviewer Update
Thank you
Sanlam's replyOfficial
13 Jan 2025, 13:04Good day Loren
We received feedback from the relevant team that they did try and call you but were not able to reach you. Your complaint has been escalated on their side, and they will provide you with feedback.
Regards
Sanlam Client Care
We received feedback from the relevant team that they did try and call you but were not able to reach you. Your complaint has been escalated on their side, and they will provide you with feedback.
Regards
Sanlam Client Care
Sanlam's reply13 Jan 2025, 13:04
Official
Good day Loren
We received feedback from the relevant team that they did try and call you but were not able to reach you. Your complaint has been escalated on their side, and they will provide you with feedback.
Regards
Sanlam Client Care
We received feedback from the relevant team that they did try and call you but were not able to reach you. Your complaint has been escalated on their side, and they will provide you with feedback.
Regards
Sanlam Client Care
LD
Loren D's updateReviewer Update
14 Jan 2025, 10:05Thanks - yes, I was sent an email that my transactions request will be escalated, but I still haven't received the transactions and I'm still unable to view my online account.
LD
Loren D's update14 Jan 2025, 10:05
Reviewer Update
Thanks - yes, I was sent an email that my transactions request will be escalated, but I still haven't received the transactions and I'm still unable to view my online account.
Sanlam's replyOfficial
14 Jan 2025, 10:21Good day Loren
Thanks for the feedback. They will provide you with feedback.
Regards
Sanlam Client Care
Thanks for the feedback. They will provide you with feedback.
Regards
Sanlam Client Care
Sanlam's reply14 Jan 2025, 10:21
Official
Good day Loren
Thanks for the feedback. They will provide you with feedback.
Regards
Sanlam Client Care
Thanks for the feedback. They will provide you with feedback.
Regards
Sanlam Client Care
LD
Loren D's updateReviewer Update
21 Jan 2025, 16:02 Good day Sanlam
1) Still can't view my online account
2) Still haven't been sent my transactions with partner & Sanlam contributions
Please could I get an update?
1) Still can't view my online account
2) Still haven't been sent my transactions with partner & Sanlam contributions
Please could I get an update?
LD
Loren D's update21 Jan 2025, 16:02
Reviewer Update
Good day Sanlam
1) Still can't view my online account
2) Still haven't been sent my transactions with partner & Sanlam contributions
Please could I get an update?
1) Still can't view my online account
2) Still haven't been sent my transactions with partner & Sanlam contributions
Please could I get an update?
Sanlam's replyOfficial
21 Jan 2025, 17:01Good afternoon Loren
We have requested the responsible team to provide you with an update.
Regards
Sanlam Client Care
We have requested the responsible team to provide you with an update.
Regards
Sanlam Client Care
Sanlam's reply21 Jan 2025, 17:01
Official
Good afternoon Loren
We have requested the responsible team to provide you with an update.
Regards
Sanlam Client Care
We have requested the responsible team to provide you with an update.
Regards
Sanlam Client Care
LD
Loren D's updateReviewer Update
21 Jan 2025, 17:16Thank you
LD
Loren D's update21 Jan 2025, 17:16
Reviewer Update
Thank you
LD
Loren D's updateReviewer Update
21 Jan 2025, 17:17Please can I request for feedback be provided via email or on this platform? I'm not always available on my mobile phone
Thank you
Thank you
LD
Loren D's update21 Jan 2025, 17:17
Reviewer Update
Please can I request for feedback be provided via email or on this platform? I'm not always available on my mobile phone
Thank you
Thank you
Sanlam's replyOfficial
21 Jan 2025, 17:21Hello Loren
We have relayed your request to the responsible team.
Regards
Sanlam Client Care
We have relayed your request to the responsible team.
Regards
Sanlam Client Care
Sanlam's reply21 Jan 2025, 17:21
Official
Hello Loren
We have relayed your request to the responsible team.
Regards
Sanlam Client Care
We have relayed your request to the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
27 Jan 2025, 10:07Good morning Loren
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
Sanlam's reply27 Jan 2025, 10:07
Official
Good morning Loren
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care