SANLAM MONEY SAVER CREDIT CARD - can't even view my own account / any transactions for months now

Good morning Sanlam - no, and the issue still isn't resolved: I've just checked again now

What is the feedback from the Money Saver Credit Card team?

Thank you for the resolution to this issue! Happy customer!

Good day Sanlam

Unfortunately the fix didn't last long and I'm again unable to view my online transactions today. I get a "Sorry, you do not have a Sanlam Money Saver Credit card" error message when logging into my account - which is how the problem started in October. Please can this be rectified

Also - due to not being able to view my online account for the last 3 months, please can I be sent all my transactions savings contributions since 1 Oct in the online format - ie: with the breakdown of my own, partners and Sanlam contributions. The monthly emailed statements do not show this contribution detail.

Thank you

Sorted out and am able to view my transactions again - thanks for the prompt resolution!

Good day Sanlam

Due to not being able to view my online account for 3 months, please can I be sent all my transactions savings contributions for Oct and Nov 2023 in the online format - ie: with the breakdown of my own, partners and Sanlam contributions. The monthly emailed statements do not show this contribution detail.

I've picked up an issue with a rewards partner not contributing to savings, and I'm unable to see if this issue also occurred in October or November

I've asked for this information several times via email and have not received anything - please assist

Hi Sanlam Client Care - thanks for the speedy response!

The issue with viewing my account online has been resolved, but I'm only able to view the last 30 days of transactions. So I missed all of October and November's online transactions

Please can I get Oct + Nov transactions with saving contribution breakdown between myself, Sanlam and rewards partners

Thank you so much!

Good day Sanlam

I was contacted but still not received anything - please could you follow-up and let me know when my saving contribution breakdown for Oct and Nov will be sent? What is a realistic timeframe for this to be done?

Thank you,
Loren

Good day Sanlam

I have only recently have been able to view my account transactions after 3 months of not being able to, and now the problem has happened YET AGAIN

I have not been able to view my account since Friday 9 Feb. I've had 3 months of not being able to view my own account, followed by just over a month of being able to view before its gone again. So more time not being able to access my account than have been in the last few months.

This is beyond ridiculous for a financial institution - I need to be able to monitor my transactions

Please can this issue be escalated and resolved permanently now!

[tracker #***1]

Good morning Sanlam - thanks for the response. Unfortunately I'm still unable to view my account. What is a reasonable timeframe to expect this issue to be resolved so I can check-in again then?

Thank you so much!

Very happy this issue has been resolved - thank you!