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CORRIE V

1 reviews | Active since Mar 2017

06 Mar 2024, 09:04

SANLAM MONEY SAVER CREDIT CARD.

Sanlam Money Saver Credit Card - worst service ever. I did apply for the card for the benefits of the wealth bonus. Mine was supposed to be paid out in December 2024. In January I phoned and they promised it will be paid out end of January and then again it was moved to the 7th of February and then again to the 23 of February. I did receive an email from a lady stating that it will be sorted by the 1st of March (end of the week of the 27/2/2024) I did phone on Monday which was the 4th of March and the Supervisor promised me he will get back to me within 24 hours and it will be sorted. It is 48 hours later no money no response from Sanlam Money Saver side. The service is poor but they are quick to ask you for your payment on your card.

0
Replies (9)
Sanlam
Sanlam's reply06 Mar 2024, 09:21
Official
Good morning Corrie

We are sorry to learn that you have still not received the payment.

We have arranged for urgent assistance from the responsible department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply06 Mar 2024, 11:20
Official
Hello Corrie

The responsible department has tried to contact you telephonically, but could not get hold of you.

Please respond to the email they have sent you.

Regards
Sanlam Client Care
CV
CORRIE V's update06 Mar 2024, 12:19
Reviewer Update
SORRY I DO NOT HAVE ANY CALLS FROM YOU - I TESTED MY PHONE NOW AND IT IS WORKING

I DID SEND MY CONTACT DETAILS ON EMAIL EVERY TIME.

MY NUMBER *** / ***
Sanlam
Sanlam's reply06 Mar 2024, 12:41
Official
Hello Corrie

Thank you for coming back to us.

We have relayed your message to the responsible department.

Regards
Sanlam Client Care
CV
CORRIE V's update06 Mar 2024, 13:57
Reviewer Update
Thank you

Nobody contacted me yet.
Sanlam
Sanlam's reply06 Mar 2024, 14:08
Official
Hello Corrie

They will be in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply06 Mar 2024, 14:22
Official
Hello Corrie

We will be sending you a Private reply.

Regards
Sanlam Client Care
CV
CORRIE V's update06 Mar 2024, 14:29
Reviewer Update
I phoned in and spoke to one of the agents and she told me Friday latest Tuesday and for me to wait till Tuesday is unacceptable as I`m waiting since December for the money to be paid out. Will this happen again in April
Sanlam
Sanlam's reply06 Mar 2024, 14:38
Official
Hello Corrie

Thank you for coming back to us, as well as for phoning in.

We are sorry to hear that you find the turnaround time provided to you unacceptable.

Do you want us to again request the responsible department to try and contact you.

Regards
Sanlam Client Care