Sanlam Money Saver Credit Card

I app**** for a Sanlam Money Saver Credit card a while back. I received the card and all went well. I then tried to get the balance on the account but nowhere I could find out how to do this. I logged onto Sanlam Secure site and where they give you the option to view your account, it just takes me back to the application screen. I therefore called Sanlam and asked them what the problem could be. They then transferred me to what they said was the correct department to sort out the problem. When I spoke to that department they said that I was at the correct department and that they should be able to help me. After going back and forth, no one could help me and I was asked to send them a mail. I sent a mail and received a mail on 2023/12/19 stating that someone will contact me. Until now I have received no correspondence from Sanlam.

Please could someone assist as I cannot believe that is this day and age you can get such pathetic service.