CR
Charlene R
1 reviews | Active since Jan 2016
25 Nov 2023, 12:17
Sanlam Money Saver Credit Card
I have a problem with my Sanlam Money Saver credit card. I have the account for approximately 2 years now and could not view any of my statements up to now. I contacted Sanlam via e-mail and after numerous emails my problem could not be resolved. Apparently, I need to sign into the secure services which I did. When I click on statements, the next screen show I must login. Nothing happen when I go to statements. I want to urgently view my statements as there are money disappearing from my account. If the matter is not resolved soon as possible, I am going to cancel. I am very disappointed with the service I get!!!
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
27 Nov 2023, 07:29Good morning Charlene
We apologise for your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply27 Nov 2023, 07:29
Official
Good morning Charlene
We apologise for your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
27 Nov 2023, 12:42Good afternoon Charlene
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
Sanlam's reply27 Nov 2023, 12:42
Official
Good afternoon Charlene
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
CR
Charlene R's updateReviewer Update
29 Nov 2023, 11:37Good day
Unfortunately no email has been received to resolve this matter.
Unfortunately no email has been received to resolve this matter.
CR
Charlene R's update29 Nov 2023, 11:37
Reviewer Update
Good day
Unfortunately no email has been received to resolve this matter.
Unfortunately no email has been received to resolve this matter.
Sanlam's replyOfficial
29 Nov 2023, 11:46Good day Charlene
We have relayed your feedback to the relevant department.
Regards
Sanlam Client Care
We have relayed your feedback to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply29 Nov 2023, 11:46
Official
Good day Charlene
We have relayed your feedback to the relevant department.
Regards
Sanlam Client Care
We have relayed your feedback to the relevant department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Nov 2023, 13:26This is to confirm that the email was sent to the primary cardholder, email address on file. Information cannot be provided to a secondary cardholder. The primary cardholder can respond to the email sent or he may call into the contact centre for assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply29 Nov 2023, 13:26
Official
This is to confirm that the email was sent to the primary cardholder, email address on file. Information cannot be provided to a secondary cardholder. The primary cardholder can respond to the email sent or he may call into the contact centre for assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care