Hellopeter
Share Your Experience
SB
Sinethemba B

1 reviews | Active since Aug 2022

27 Jun 2023, 17:53

Sanlam Money Saver Credit Card

I had a very bad experience with Sanlam credit card money saver call centre . Firstly they spelled my second name wrongly and then when I asked them to change my email address to the new one, they did not want to change and said they cannot do it and have to answer security questions amd hung up the phone, I am not receiving any emails communication with them as a result.

0
Replies (5)
Sanlam
Sanlam's reply28 Jun 2023, 07:34
Official
Good morning Sinethemba

We are sorry to hear about your service experience and have requested urgent assistance from the responsible team.

Regards
Sanlam Client Care.
Sanlam
Sanlam's reply28 Jun 2023, 09:53
Official
Hello Sinethemba

The team could not get hold of you telephonically and have therefore sent you an email.

Regards
Sanlam Client Care
SB
Sinethemba B's update28 Jun 2023, 17:53
Reviewer Update
There is no email I received as I stated that the il
SB
Sinethemba B's update28 Jun 2023, 17:58
Reviewer Update
There is no email reiceved from Sanlam as I stated that I have changed email and no longer on previous email address. I also have not received my refund as I was double debited and promised that my funds will be refunded back and its been 4 weeks.
Sanlam
Sanlam's reply29 Jun 2023, 07:58
Official
Hello Sinethemba

Thank you for coming back to us.

Please be so kind as to check your Junk/Spam folder for this email.

Kindly also provide us with an indication of the time of the day most convenient for you to receive a call from the responsible team?

Regards
Sanlam Client Care