kP
kyle P
1 reviews | Active since Sept 2010
30 Dec 2020, 09:44
Sanlam Money Saver Credit Card
I have tried unsuccessfully to get my PIN code sent to me since about the 10th of December. My issue has been escalated countless times to managers and IT to no avail. The recurring theme is to blame my cellphone despite me getting SMS alerts from all the other banks I use. I have reset all the settings on my phone and this has not helped either.
I can not log in to the internet banking page and was informed that there have been login issues for over a month.
I requested my statement today so I can settle the account and close it and have yet to receive it. As friendly as the call centre staff seem to be there appear to be underlying issues behind the framework of how this segment of the business is run.
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Replies (2)
Sanlam's replyOfficial
30 Dec 2020, 09:46Dear Kyle
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply30 Dec 2020, 09:46
Official
Dear Kyle
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
05 Jan 2021, 15:09Dear Kyle
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry was dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
Sanlam's reply05 Jan 2021, 15:09
Official
Dear Kyle
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry was dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations