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Ben B

1 reviews | Active since Nov 2020

20 Dec 2024, 15:15

Sanlam Money Saver Credit Card

My sanlam credit card wealth bonus for October hasn't been paid out.

Did receive the sms notification early November that there will be delays in payouts, however, no update since then.

Tried phoning and emailing but still not getting help. No one is getting back to me.

0
Replies (7)
Sanlam
Sanlam's reply20 Dec 2024, 15:23
Official
Good day Ben
 
Thank you for contacting us about this.
 
We apologise for your service experience and have requested the Sanlam Money Saver Credit Card to look into the matter and assist you. 
 
Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Dec 2024, 10:55
Official
Good day Ben

This is to confirm that you have been contacted and feedback was provided to you.
 
Regards
Sanlam Client Care 
BB
Ben B's update21 Jan 2025, 12:01
Reviewer Update
Good day,

I have been contacted and provided you with all the information requested, but still no feedback or resolution to date.

Sanlam
Sanlam's reply21 Jan 2025, 12:53
Official
 Good day Ben
 
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action. 
 
Regards
Sanlam Client Care 
BB
Ben B's update30 Jan 2025, 12:36
Reviewer Update
Issue still not resolved to this day.




Sanlam
Sanlam's reply30 Jan 2025, 13:01
Official
Good afternoon Ben

We are sorry to hear this and have followed up with the responsible department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply05 Feb 2025, 09:25
Official
Good day Ben

This is to confirm that you have been contacted via email and is being assisted.

Regards
Sanlam Client Care