SB
Suresh B
1 reviews | Active since Apr 2011
29 Jan 2025, 12:05
Sanlam money saver card wealth bonus payout process is unacceptable
Sanlam Money Saver Card has a wealth Bonus incentive on purchases of 5%. I have about R5000 to be paid out to me since October 2024. Despite emails and many many call at great cost no manager has responded except to say technical problems. It is unacceptable for Sanlam to default on the process of paying out timeously. The poor service rendered is unacceptable in this age of technology and customer service. I am also a Sanaam policy holder.
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Replies (5)
Sanlam's replyOfficial
29 Jan 2025, 12:37Hello Suresh
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply29 Jan 2025, 12:37
Official
Hello Suresh
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
SB
Suresh B's updateReviewer Update
31 Jan 2025, 09:18Sanlam lines are always congeted indicating that thousands of complaints are being lodgeg. Over the past two days and many calls later I was promised a call from tHE MANAGER!. No calls t date. The service and understanding of my issue is pathetic,
4 Issues being: 1, Blocxked my credit card on 10 December 2024 due to *****. 2. Submitted all the documents on 11 December 2024. 3. Requested new card which I got on 21 January 2025, 4. ***** department contacts me for documents again. Resent the nus of R5500 not paid out as yet. Excuse about having my old bank account details. I have not changed my bank and debit orders are paid on the card every month. 6. Something is definitely wrong in the State of Sanlam. I cab teach the CEO some good management principles if he contacts me.
I have seen over 6500 complaints registered on Hello Peter .com on Sanlam.
My call of this morning awaits a response from the unnamed MANAGER!
4 Issues being: 1, Blocxked my credit card on 10 December 2024 due to *****. 2. Submitted all the documents on 11 December 2024. 3. Requested new card which I got on 21 January 2025, 4. ***** department contacts me for documents again. Resent the nus of R5500 not paid out as yet. Excuse about having my old bank account details. I have not changed my bank and debit orders are paid on the card every month. 6. Something is definitely wrong in the State of Sanlam. I cab teach the CEO some good management principles if he contacts me.
I have seen over 6500 complaints registered on Hello Peter .com on Sanlam.
My call of this morning awaits a response from the unnamed MANAGER!
SB
Suresh B's update31 Jan 2025, 09:18
Reviewer Update
Sanlam lines are always congeted indicating that thousands of complaints are being lodgeg. Over the past two days and many calls later I was promised a call from tHE MANAGER!. No calls t date. The service and understanding of my issue is pathetic,
4 Issues being: 1, Blocxked my credit card on 10 December 2024 due to *****. 2. Submitted all the documents on 11 December 2024. 3. Requested new card which I got on 21 January 2025, 4. ***** department contacts me for documents again. Resent the nus of R5500 not paid out as yet. Excuse about having my old bank account details. I have not changed my bank and debit orders are paid on the card every month. 6. Something is definitely wrong in the State of Sanlam. I cab teach the CEO some good management principles if he contacts me.
I have seen over 6500 complaints registered on Hello Peter .com on Sanlam.
My call of this morning awaits a response from the unnamed MANAGER!
4 Issues being: 1, Blocxked my credit card on 10 December 2024 due to *****. 2. Submitted all the documents on 11 December 2024. 3. Requested new card which I got on 21 January 2025, 4. ***** department contacts me for documents again. Resent the nus of R5500 not paid out as yet. Excuse about having my old bank account details. I have not changed my bank and debit orders are paid on the card every month. 6. Something is definitely wrong in the State of Sanlam. I cab teach the CEO some good management principles if he contacts me.
I have seen over 6500 complaints registered on Hello Peter .com on Sanlam.
My call of this morning awaits a response from the unnamed MANAGER!
SB
Suresh B's updateReviewer Update
31 Jan 2025, 09:22Sanlam lines are always congeted indicating that thousands of complaints are being lodgeg. Over the past two days and many calls later I was promised a call from tHE MANAGER!. No calls t date. The service and understanding of my issue is pathetic,
4 Issues being: 1, Blocxked my credit card on 10 December 2024 due to *****. 2. Submitted all the documents on 11 December 2024. 3. Requested new card which I got on 21 January 2025, 4. ***** department contacts me for documents again. Resent the nus of R5500 not paid out as yet. Excuse about having my old bank account details. I have not changed my bank and debit orders are paid on the card every month. 6. Something is definitely wrong in the State of Sanlam. I cab teach the CEO some good management principles if he contacts me.
I have seen over 6500 complaints registered on Hello Peter .com on Sanlam.
My call of this morning awaits a response from the unnamed MANAGER!
4 Issues being: 1, Blocxked my credit card on 10 December 2024 due to *****. 2. Submitted all the documents on 11 December 2024. 3. Requested new card which I got on 21 January 2025, 4. ***** department contacts me for documents again. Resent the nus of R5500 not paid out as yet. Excuse about having my old bank account details. I have not changed my bank and debit orders are paid on the card every month. 6. Something is definitely wrong in the State of Sanlam. I cab teach the CEO some good management principles if he contacts me.
I have seen over 6500 complaints registered on Hello Peter .com on Sanlam.
My call of this morning awaits a response from the unnamed MANAGER!
Add your reply
SB
Suresh B's update31 Jan 2025, 09:22
Reviewer Update
Sanlam lines are always congeted indicating that thousands of complaints are being lodgeg. Over the past two days and many calls later I was promised a call from tHE MANAGER!. No calls t date. The service and understanding of my issue is pathetic,
4 Issues being: 1, Blocxked my credit card on 10 December 2024 due to *****. 2. Submitted all the documents on 11 December 2024. 3. Requested new card which I got on 21 January 2025, 4. ***** department contacts me for documents again. Resent the nus of R5500 not paid out as yet. Excuse about having my old bank account details. I have not changed my bank and debit orders are paid on the card every month. 6. Something is definitely wrong in the State of Sanlam. I cab teach the CEO some good management principles if he contacts me.
I have seen over 6500 complaints registered on Hello Peter .com on Sanlam.
My call of this morning awaits a response from the unnamed MANAGER!
4 Issues being: 1, Blocxked my credit card on 10 December 2024 due to *****. 2. Submitted all the documents on 11 December 2024. 3. Requested new card which I got on 21 January 2025, 4. ***** department contacts me for documents again. Resent the nus of R5500 not paid out as yet. Excuse about having my old bank account details. I have not changed my bank and debit orders are paid on the card every month. 6. Something is definitely wrong in the State of Sanlam. I cab teach the CEO some good management principles if he contacts me.
I have seen over 6500 complaints registered on Hello Peter .com on Sanlam.
My call of this morning awaits a response from the unnamed MANAGER!
Add your reply
Sanlam's replyOfficial
31 Jan 2025, 10:03Good day Suresh
We have received feedback that the matters are being attended to and have now relayed your further messages to the responsible team.
Regards
Sanlam Client Care
We have received feedback that the matters are being attended to and have now relayed your further messages to the responsible team.
Regards
Sanlam Client Care
Sanlam's reply31 Jan 2025, 10:03
Official
Good day Suresh
We have received feedback that the matters are being attended to and have now relayed your further messages to the responsible team.
Regards
Sanlam Client Care
We have received feedback that the matters are being attended to and have now relayed your further messages to the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Feb 2025, 08:20Hello Suresh
This is to confirm that feedback was provided to you via email.
Regards
Sanlam Client Care
This is to confirm that feedback was provided to you via email.
Regards
Sanlam Client Care
Sanlam's reply03 Feb 2025, 08:20
Official
Hello Suresh
This is to confirm that feedback was provided to you via email.
Regards
Sanlam Client Care
This is to confirm that feedback was provided to you via email.
Regards
Sanlam Client Care