KA
Karen A
1 reviews | Active since Jan 2020
19 Jun 2025, 09:47
Sanlam Money Saver Card
I have a Sanlam Money Saver Card. Every month I pay a sum of money in there for my monthly spending. This morning I have been receiving random sms's of transactions being processed through my account that have already been debited from 19/5/2025 to 07/06/2025. I contacted the customer care and was politely told that there is a system problem and all transactions for this period have been processed again. This now leaves my account in a negative and NO MONEY available until such time as this problem has been sorted out!!!! And they dont know when this problem will be sorted out!!!!! Totally unacceptable!!!
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
19 Jun 2025, 10:17Good day Karen
Thank you for contacting us about this.
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply19 Jun 2025, 10:17
Official
Good day Karen
Thank you for contacting us about this.
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
26 Jun 2025, 08:32Good day Karen
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply26 Jun 2025, 08:32
Official
Good day Karen
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care