WB
Werner B
1 reviews | Active since Mar 2023
27 Mar 2023, 12:42
Sanlam Money Saver
On 24 February 2023 I received a call from Sanlam Money Card, providing me with an offer for a Credit Card which I accepted during the same call. Checks were done telephonically, and I received a mail on the same day with my Welcome Pack and T's & C's. Delivery of my card was promised within 5 to 7 working days. After 7 working days (7th of March) I made my first call to the center asking for an update. The response was: There was an issue with the batch of 24 Feb, but they are working on it. Since then I contacted them on the 9th, 11th, 13th, 14th, 15th, 16th, 20th, 24th, 25th and 27th of March. Totaling more than one and a half hours of airtime used by me to get feedback. To add injury to insult, I received my first bill on the 15th of March, complete with acc no and credit card no details. On the 17th I lodged an official complaint on the CS-Complaints portal. I received a call on the 21st of March, promising delivery within the next three days, which never materialized. To vent my frustration here is useless, I think the facts speak for themselves. But the rating of "TERRIBLE" sums up my experience.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
27 Mar 2023, 13:45Good day Werner
We apologise for your negative service experience. Your complaint has been escalated to the relevant team.
Regards
Sanlam Client Care
We apologise for your negative service experience. Your complaint has been escalated to the relevant team.
Regards
Sanlam Client Care
Sanlam's reply27 Mar 2023, 13:45
Official
Good day Werner
We apologise for your negative service experience. Your complaint has been escalated to the relevant team.
Regards
Sanlam Client Care
We apologise for your negative service experience. Your complaint has been escalated to the relevant team.
Regards
Sanlam Client Care
WB
Werner B's updateReviewer Update
28 Mar 2023, 07:54Thank you. Please note that I was debited with R56.23 last night for a service I haven't even received.
WB
Werner B's update28 Mar 2023, 07:54
Reviewer Update
Thank you. Please note that I was debited with R56.23 last night for a service I haven't even received.
Sanlam's replyOfficial
28 Mar 2023, 08:35Good day Werner
Thanks, we are following up with the relevant team.
Regards
Sanlam Client Care
Thanks, we are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply28 Mar 2023, 08:35
Official
Good day Werner
Thanks, we are following up with the relevant team.
Regards
Sanlam Client Care
Thanks, we are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 Mar 2023, 14:40Good afternoon Werner
We have received confirmation that you have been called and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been called and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply28 Mar 2023, 14:40
Official
Good afternoon Werner
We have received confirmation that you have been called and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been called and that you are being assisted.
Regards
Sanlam Client Care
WB
Werner B's updateReviewer Update
28 Mar 2023, 16:59Good day,
That is a blatant lie.
I had to call the Call Center on *** at 09:13 this morning after not receiving any calls. I spoke to Bradley who advised that I have been refunded for the debit order. The irony is the refund amount have been paid into the Sanlam account THAT I AM UNABLE TO ACCESS AS I HAVE NOT RECEIVED MY CARD. Therefore I have lost R56 from my banking account and cannot retrieve it. But: That was not the crux of my original complaint.
My original complaint dealt with me having to wait 30 days and counting for card delivery, plus the fact that I had ZERO assistance from ANYONE at Sanlam Money Saver division. The reason I was given on the 7th of March is the same reason I have received up until today. So sorry for the delay. We are working on it.
Please also note that after this morning's call I had to make, I was PROMISED a call back TODAY with an update on my case. I just got of the phone with the Team Leader Craig who I had to call at 16:42 (that's right, I haven't received the promised callback). And apology after apology just doesn't cut it anymore.
I challenge the person who told you that I have been contacted to prove that by telephone records. I have mine.
That is a blatant lie.
I had to call the Call Center on *** at 09:13 this morning after not receiving any calls. I spoke to Bradley who advised that I have been refunded for the debit order. The irony is the refund amount have been paid into the Sanlam account THAT I AM UNABLE TO ACCESS AS I HAVE NOT RECEIVED MY CARD. Therefore I have lost R56 from my banking account and cannot retrieve it. But: That was not the crux of my original complaint.
My original complaint dealt with me having to wait 30 days and counting for card delivery, plus the fact that I had ZERO assistance from ANYONE at Sanlam Money Saver division. The reason I was given on the 7th of March is the same reason I have received up until today. So sorry for the delay. We are working on it.
Please also note that after this morning's call I had to make, I was PROMISED a call back TODAY with an update on my case. I just got of the phone with the Team Leader Craig who I had to call at 16:42 (that's right, I haven't received the promised callback). And apology after apology just doesn't cut it anymore.
I challenge the person who told you that I have been contacted to prove that by telephone records. I have mine.
WB
Werner B's update28 Mar 2023, 16:59
Reviewer Update
Good day,
That is a blatant lie.
I had to call the Call Center on *** at 09:13 this morning after not receiving any calls. I spoke to Bradley who advised that I have been refunded for the debit order. The irony is the refund amount have been paid into the Sanlam account THAT I AM UNABLE TO ACCESS AS I HAVE NOT RECEIVED MY CARD. Therefore I have lost R56 from my banking account and cannot retrieve it. But: That was not the crux of my original complaint.
My original complaint dealt with me having to wait 30 days and counting for card delivery, plus the fact that I had ZERO assistance from ANYONE at Sanlam Money Saver division. The reason I was given on the 7th of March is the same reason I have received up until today. So sorry for the delay. We are working on it.
Please also note that after this morning's call I had to make, I was PROMISED a call back TODAY with an update on my case. I just got of the phone with the Team Leader Craig who I had to call at 16:42 (that's right, I haven't received the promised callback). And apology after apology just doesn't cut it anymore.
I challenge the person who told you that I have been contacted to prove that by telephone records. I have mine.
That is a blatant lie.
I had to call the Call Center on *** at 09:13 this morning after not receiving any calls. I spoke to Bradley who advised that I have been refunded for the debit order. The irony is the refund amount have been paid into the Sanlam account THAT I AM UNABLE TO ACCESS AS I HAVE NOT RECEIVED MY CARD. Therefore I have lost R56 from my banking account and cannot retrieve it. But: That was not the crux of my original complaint.
My original complaint dealt with me having to wait 30 days and counting for card delivery, plus the fact that I had ZERO assistance from ANYONE at Sanlam Money Saver division. The reason I was given on the 7th of March is the same reason I have received up until today. So sorry for the delay. We are working on it.
Please also note that after this morning's call I had to make, I was PROMISED a call back TODAY with an update on my case. I just got of the phone with the Team Leader Craig who I had to call at 16:42 (that's right, I haven't received the promised callback). And apology after apology just doesn't cut it anymore.
I challenge the person who told you that I have been contacted to prove that by telephone records. I have mine.
Sanlam's replyOfficial
29 Mar 2023, 08:30Good day Werner
Thank you for your feedback. We are following up with the relevant team.
Regards
Sanlam Client Care
Thank you for your feedback. We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply29 Mar 2023, 08:30
Official
Good day Werner
Thank you for your feedback. We are following up with the relevant team.
Regards
Sanlam Client Care
Thank you for your feedback. We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
12 Apr 2023, 14:00Good day Werner
We have received feedback that the relevant team have tried to call you a few times regarding your complaint but have not been able to reach you. They have however noted that you have been able to use the credit card.
Regards
Sanlam Client Care
We have received feedback that the relevant team have tried to call you a few times regarding your complaint but have not been able to reach you. They have however noted that you have been able to use the credit card.
Regards
Sanlam Client Care
Sanlam's reply12 Apr 2023, 14:00
Official
Good day Werner
We have received feedback that the relevant team have tried to call you a few times regarding your complaint but have not been able to reach you. They have however noted that you have been able to use the credit card.
Regards
Sanlam Client Care
We have received feedback that the relevant team have tried to call you a few times regarding your complaint but have not been able to reach you. They have however noted that you have been able to use the credit card.
Regards
Sanlam Client Care