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Karen A

1 reviews | Active since Jan 2020

19 Sept 2024, 12:14

Sanlam Money Market Credit Card Activation

Have been struggling to activate my new credit card. Phoned the call centre this morning and consultant tells me that it is because I have caller ID on my device and their number has been blocked. After uninstalling True Caller and restoring all blocked numbers on my phone, the activation still did not work.

I phoned the call centre again only to be told that their IVR system has been done since yesterday and are unable to advise when this service will be restored. Extremely frustrating when this is the only option to activate a credit card.

0
Replies (4)
Sanlam
Sanlam's reply19 Sept 2024, 12:26
Official
Good day Karen

We are sorry to learn of your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
KA
Karen A's update23 Sept 2024, 09:52
Reviewer Update
IVR system is still down. This is EXTREMELY POOR CUSTOMER SERVICE. As far as I am concerned, they can keep their credit card. What is the use of having one if you cant even activate it. Not happy!
Sanlam
Sanlam's reply23 Sept 2024, 10:09
Official
Good morning Karen

We are sorry to hear about this.  

We have followed up on the matter with the Sanlam Money Saver Credit Card team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply25 Sept 2024, 09:06
Official
Good morning Karen

We have received feedback that you have been contacted and that the matter is being attended to.

Regards
Sanlam Client Care