Sanlam Money Credit Card, does not answer calls, reply to emails

No feedback, no response - we asked a simple question. Please provide us with the details of the courier company that will be delivering our card, along with the tracking number. This is for various reasons. 1. I need to ensure my availability, either at home, or wherever is suitable for the courier. 2. I am leaving on a business trip soon, and would like this to be delivered asap.

No one at Santam, when phoning them can answer this, and they don't ever reply to any emails. I am actually wondering, whether I should move my financial portfolio over to them, if this is how they deal with a simple credit card query.