Sanlam ****ming the Elderly with **** Policies

My elderly mother went to the Sanlam Springs branch to close her life cover. While there, an agent named Happy asked if she had funeral cover. My mother said she did not need one, but the agent forced her into getting a quotation. She also promised my mother that she would not be debited.

Later, my mother received a debit reminder. She had to go back to the branch to dispute it. Again, the agent assured her she would not be debited and gave her a number to call if there were issues. Now that my mother has been debited, this agent is nowhere to be found.

This is unacceptable. My mother never agreed to any funeral policy, never signed anything, yet money was taken from her account. This is ***** and a clear abuse of her personal information.

I demand that you:

Refund my mother immediately.

Remove her personal details from your system.

Take action against this agent.

If this is not fixed, I will report this to the relevant authorities. I will not let this go.