SANLAM MEDICAL INSURANCE BAD BAD BAD BAD BAD BAD SERVICE

Dissatisfaction regarding a refund claim I submitted on the 12th of April.

After submitting the claim, I followed up telephonically on the 16th of April, only to be informed that the claim had not been received. I was asked to resubmit the documents, which I promptly did on the same day. I received confirmation that the documents were received on the 16th.

Today, the 30th of April, I have yet to receive the refund. I have been told that there was a system issue for two days following my submission, which is deeply concerning. What is even more troubling is that every time I call for an update, I am repeatedly asked, “Which refund?” This suggests a complete lack of record-keeping and internal communication.

It is unacceptable that my claim is still in the “capturing process” after more than two weeks, with no clear indication of when it will be resolved. The lack of urgency and accountability displayed is alarming. I feel as though I am being treated as if this refund is a favor rather than a rightful claim. This experience has been extremely frustrating, and I am disheartened by the level of service I have received.

I had higher expectations from Sanlam Medical Insurance and did not anticipate encountering such inefficiency. At this point, I would not recommend this service to anyone, given the poor handling of what should be a simple and routine process.

I kindly urge you to escalate this matter and provide a resolution as a matter of urgency.