SANLAM MEDICAL GAP COVER Fradulent activity

The wife and i have been members of Sanlam Medical Gap Cover since 2024. Last year around April 19th we noticed there was a claim processed on our GAP cover for another person with the same surname. We immediately called Sanlam to rectify. They assured us this will be sorted out. On November 3rd I was hospitalised and at the beginning of December 2025 we submitted a claim on our GAP cover. Note this was the only claim that was made for 2025. Subsequently we recevied feedback from Sanlam and noticed the claim amount was short, upon calling we were told that we had made a claim in April (Note this was the exact wrong claim which we had informed them about) Now after 26 phone calls, every time we have to speak to them they keep saying they are resolving the matter. In the meantime the specialists are waiting to get paid since November 2025. Lebo and Chris Windle the team leader have not been helpful. Every time we call we have to explain the same thing over and over. For their administrative mistake which we picked up immediately we must bear the brunt. This is more stressful than my chronic illness, do not take any SANLAM medical gap cover products. Clearly there is some sort of *****ulent activity going on behind the scenes. As soon as this resolved I will be cancelling immediately and will advocate and warn everyone to not go through the stress of SANLAM.